Front Office Specialist

Job Title: Front Office Specialist
Company: Nationwide Vision  
Location: 1025 S. Power Rd. Mesa, AZ 85206

Training Provided – No medical/eyecare experience required!

Pay: $16/hr plus bonus and commission

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Competitive Base Pay + Bonus
• Optical Education Reimbursement
• Paid Maternity Leave

Hours:

• Full Time

Requirements:

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow 

Essential Functions:

• Facilitate patient flow
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests
  
  

FORMAL JOB DESCRIPTION

SECTION 1: Job Summary

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

SECTION 2: Duties and Responsibilities   

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Knowledge of common fees charged for common visits.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures including HIPAA.
• General office duties and cleaning to be assigned by manager.
  
  

SECTION 3: Patient Population Served

• Front Office Specialist will work with team members and patients of all ages, races, and genders. 
  
  

SECTION 4: Education, Licensure & Certification Requirements

• High school diploma or GED required.
  
  

SECTION 5: Experience Requirements

• Industry related experience preferred.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.
  
  

SECTION 6: Knowledge, Skills and Abilities Requirements

• Professional in appearance and actions
• Logical and Critical thinking skills
• Customer-focused with excellent written, listening and verbal communication skills
• Enjoys learning new technologies and systems
• Detail oriented, professional attitude, reliable
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations outlined in policy
• Ability to work various days and hours as needed by the business
• Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support
• Able to communicate effectively in English, both verbally and in writing
• Ability for basic to intermediate problem solving, including mathematics
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
  
  

SECTION 7