Director, Architecture

Job Description:

Director - Architecture, Associate Experience

As the Director of Architecture, Associate Experience you will define capabilities, solutions, patterns, standards, and guidelines related to the Fidelity Associate Experience, including but not limited to Contact Center Desktop and  associate experiences.  This role will focus both on the associate experiences within the central IT organization but also ensure technology and business strategy alignment for associate experiences across Fidelity.  You will work closely with peer business unit architects and technology leaders, key business stakeholders, and other architects leading related capabilities.

The Expertise and Skills You Bring

• 10+ years or more working in an architecture or engineering role with five years or more experience as a solution/capability architect.

• 3+ years of Azure and/or AWS experience.  AWS and/or Azure certification also a plus 
• 3+ Knowledge of call center or other client facing desktop experiences.

• Demonstrable ability to analyze business direction and problems, understand long term vision and risk in developing strategic technical solutions. 

• Authoritative knowledge of APIs, microservices architecture, infrastructure, data architecture, security, and new technologies with clear expertise in one or more of these areas. 

• Working knowledge of technical architecture (operational excellence, security, reliability, performance efficiency, cost optimization) 

• Authoritative understanding of the agile development process and DevOps practices. 

• Collaborating with peer architects seeing opportunities to refactor business processes, improve customer experience or perform capability rationalization. 

• Ability to work both independently and with various levels of the organization, including technical and non-technical team members. 

• Ensure technology decisions align with enterprise standards and strategy. 

• Strong presentation, documentation, communication and influencing skills for working with less-technical business partners as well as technologists in IT leadership and implementation teams. 

• Experience in networking across business units and outside the companies to optimize new reusable processes, patterns, and practices. 

• Willingness to experiment, innovate and seek resources to learn, grow and find solutions. 

• Understanding of mainframe technology desired but not needed 

• Financial industry experience is a plus. 

The Value You Deliver

• Delivering and maintaining Salesforce related capabilities, solutions, integrations, solution architectures, patterns, guidelines, and specifications for Fidelity’s architectural standards. 

• Supporting and enabling technology partners to deliver increased value to our customers and operations associates. 

• Measuring performance through established objectives and metrics that deliver agreed upon business, technology, and people results. 

• Partnering with agile product area leaders, chapter area leaders, agile team leads, and architects to develop platform designs and solution roadmaps. 

• Ensuring the solutions that are delivered meet high standards for quality, performance, and scale. 

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental