HR Program and Operations Manager

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)
• Competitive pay and discretionary or incentive bonus eligible
• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
• Family-friendly work hours
• With 175+ community bank locations, we offer opportunities to grow and develop in your career
• Promote from within culture

Why join this team?

• We have a culture that encourages an entrepreneurial spirit
• We offer multiple opportunities for development and upward mobility

Job Description Summary

The HR Operations and Program Manager is responsible for the effective and consistent coordination and implementation of HR business processes, functions and procedures and monitors HR projects and workflow.

What You’ll Do

Manage HR Analytics

• Create and streamline HR reporting as needed for regulatory requests, internal and external audits, Board of Director meetings and associated committees, various Wintrust operation committees, entity level reporting and HR based needs through both external consultants and departmental builds.
• Leverage technology with repeatable processes reducing manual intervention on weekly, monthly, quarterly and annual reporting where possible.
• Create and enhance Workday Dashboards.
• Partner with COE’s to enhance and maintain KPI’s and KRI’s for HR to mitigate risk and identify escalations related to performance as needed.
• Manage, mentor, and develop direct reports. Responsible for communicating timely feedback, objectives and goals.

HR Service Center Manager

• Manage the HR Service center team.  Manage, mentor, and develop the team.  Responsible for communicating timely feedback, objectives, goals and SLAs.
• Utilize Salesforce CRM system to report on team member inquiries and partner with COEs to address escalated employee issues.

Audit and Policies/Procedures

• Ensure compliance with all required policies and develop procedures for HR community.  Provide training materials/guides for HR processes. 
• Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Partner with Employee Communications and COEs to prepare communications for HR activities for employees/managers (Ie – Payroll communications, changes to Workday and other HR systems, policies, procedures).
• Maintain HR SharePoint and Egnyte systems and partner with IT regarding data requirements
• Partner with Internal Audit, Compliance and HR COE’s to ensure all compliance/audit reviews or exams are completed, managing responses and mitigating findings.

Projects

• Support and/or lead deployment of projects and programs for both HR and enterprise needs that include but are not limited to project documentation (gap analysis, business case, financials, and projections), project management, change management, implementation and communication. Partnering with external consultants and internal team members to identify key milestones, socialize decisions while meeting deadlines and budget.  
• Annual and ongoing support related to engagement and pulse surveys,
• Annual RCSA review
• HR project lead for acquisitions, partnering with the COEs to en