Program Assistant (Temporary)

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
This position, under the supervision of the Programs Senior Manager, is primarily responsible for assisting the World Relief Upstate SC Programs through supporting direct client services and staff support.   

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Client Services      
• Coordinate logistics between clients, community partners, and World Relief staff.     
• Ensure client services are provided within appropriate and compliant timeframes for assigned cases, including:   
• Support necessary orientations as needed to clients   
• Support comprehensive Intakes and Assessments with each client.   
• Provide transportation when necessary   
• Ensure direct client services are conducted in a timely manner   
• Provide mediation services between clients and outside entities (i.e., healthcare providers, property managers, volunteers, service providers, school district and school facilities, et al)   
• Help walk-in clients navigate internal referral process to Upstate SC programs   
• Provide On-Call support for clients. Working one week at a time on a rotating schedule with other Upstate SC program staff.     
Administrative and Collaborative Responsibilities     
• Maintain and monitor program activities, case files, and client database to ensure compliance.   
• Actively participate in office meetings, staff development opportunities, program trainings, community activities, and organizational events   
• Support other positions within the Upstate SC programs on an as-needed basis with direct client services.     
• Other tasks as assigned by Supervisor 

Knowledge, Skills, & Abilities

• Cross-cultural experience desired   
• College degree and background in social services or case management preferred   
• MS Office skills preferred   
• Highly self-motivated with strong follow-through and problem-solving skills   
• Valid driver’s license, regular access to vehicle, and ability/willingness to drive 15-passenger van required   
• Preferred bilingual in English and Ukrainian, Swahili, Arabic, Urdu, Russian, Spanish
• Ability to work remotely with internet access required   
• Occasional evenings or weekends and on-call required 

Requirements

• Committed to the mission, vision, and values of World Relief
•  Valid driver’s license, regular access to vehicle, and ability/willingness to drive 15-passenger van required   
• MS Office skills preferred   
• Highly self-motivated with strong follow-through and problem-solving skills
• Ability to work remotely with internet access required   
• Occasional evenings or weekends and on-call required   

Temporary Employees and Paid Interns have access to the following World Relief benefits:
- Employee Assistance Program (EAP)
World Relief Discounts (Immediately Eligible):- Verizon- Pet Insurance through Nationwide- Home and Auto insurance through Liberty Mutual- Working Advantage Discount Program- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
PHYSICAL DEMANDS:   The physical demands described here are representative of those that must be met by an employee to