Technical Product Customer Service Representative (Remote)

Job Title:

Technical Product Customer Service Representative (Remote)

Job Description

The Technical Product Customer Service Representative Service Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

Title: Technical Product Customer Service Representative
(Remote) Location: Auburn Hills, MI

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Technical Product Customer Service Representative position at Concentrix is just the right place for you!

As a remote Technical Product Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technology, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Customer Service Representative at Concentrix, you will:

• Tech Pod Task Queue in Compass – Supporting Customer Care and CRT agents with questions being asked by customers unable to be answered by the agents.
• Occasionally you will need to go to the client’s site, these instances will be communicated ahead of time.
• Daily Customer Care Case review and research resulting in finding trending issues to then be escalated for service release and manufacturing plant resolutions.
• Issue input into the Customer Care Issue Tracker as well as maintenance of the tracker
• Technical Issue Alignment Call / Deck creation and prep for presentation
• Call / Deck prep for presenting issues Control Tower
• Multiple Model Lines of FEW Calls (Field Early Warranty)
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• High School diploma or GED equivalent required.
• ASE Certified
• Understanding of Automotive functionality and repair knowledge in all areas of the automobile.
• Understanding of Radios and Instrument Panel Clusters and how they are functionally integrated with the vehicle
• Understanding of Automotive Electrical Systems
• Understanding of the different Electric & Hybrid Vehicles
• Strong communication skills include listening, reasoning, deciphering other’s communications and working well with others as a team.
• Ability to create and maintain excel files/reports and present to individuals and Teams alike.
• Ability to create and maintain Power Point Decks and present to individuals and Teams alike.
• Ability to interact with and present to co-workers and multiple levels of management

WHAT’S IN IT FOR YOU

One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $19 per hour (pay rate will not be below the applicable minimum w