Loss Prevention Lead

Overview

 

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

 

The Position:

Reporting to the Manager of Loss Prevention, the Loss Prevention Lead will be responsible for monitoring, investigating, and auditing across multiple states and stores. In addition, you’ll be accountable for the development and implementation of a loss prevention plan that includes asset protection and safety.  You will be charged with decreasing losses through examining, reporting on and adjusting, when necessary, customer transactions, scheduling, payroll, merchandising, cash management and all other operational practices. 

 

Travel: you can expect about 10% travel per month, heading out to stores, in the states listed below, to carry out either face-to-face meetings or conduct site visits.

 

USA Location: fully remote, working in any of these US States, Virginia, North Carolina, South Carolina, Georgia, Tennessee, Kentucky, Florida, Mississippi, Louisiana, Arkansas.

 

A little more about the role and responsibilities:

• Track compliance to loss prevention objectives – liaise with the Sales Team to gain compliance and improve behaviors
• Work with the client’s LP team to address opportunities
• Conduct internal Loss Prevention investigations and interrogations
• Maintain the OSL Loss Prevention Register and track metrics
• Act as the primary contact for the Field / Head Office in relation to any Loss Prevention concerns.
• Liaise with Carrier Loss Prevention personnel to capture best practices, refine operational processes and establish continuous communication
• Review Carrier fraud reports, initiate actions (tracking, commission suspension, investigation as appropriate).
• Present applicable complaints and evidence to police in conjunction with the Client’s Loss Prevention team.
• Liaise with Directors, District Manager’s and the Human Resources Department as appropriate regarding Loss Prevention issues.
• Work collaboratively with Training Lead to ensure focus in all training is current, accurate and appropriate

What You Bring to The Table:

• 3+ years of experience in retail or wireless operations 
• Wicklander certification considered an asset
• Liaising with clients and field leadership teams
• Effective time management skills and the ability to prioritize competing deadlines
• Knowledge of the Criminal Code and Employment Standards as related to Retail Loss Prevention
• Analytical with the ability to review multiple points of data and other sources of information
• Must possess the ability to deal with sensitive issues with tact, diplomacy, and the highest level of integrity
• A strong communicator, able to connect with various types of employees, clients and consumers
• MS Office proficiency in all applications – Excel, Access, Word, Power Point

 

The starting salary for this role typically begins at $60,000-$65,000, your final offer will reflect your relevant skills, individual strengths and experience.

Beyond the numbers, we’re proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can look forward to. We’re committed to supporting your success every step of the way.

 

Total Rewards:

• Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge.
• Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care.
• Retirement support: Company-sponsored 401K plan to help build your financial future.
• Fully Remote: Work where your most productive no commute required.
• Top-tier tools: Best-in-class systems and equipment so you can do your best work.

 

Recruitment Process Next Steps:

• Step 1: If your profile is a match, we will invite you for a