Federal Field Engineer - DoD

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

As a global pioneer in professional mobile communication technology, Motorola Solutions boasts a prestigious history of innovation and an extensive international network of systems. Our primary focus is delivering essential digital mobile communication infrastructure for public safety and government organizations.

Motorola Solutions stands as a prominent worldwide authority in professional mobile systems, supported by a significant legacy of technical advancements and a broad global presence. The core of our operations involves deploying mission-critical mobile communication solutions specifically for government and public safety clients.

Job Description

As a Federal Field Engineer at Motorola Solutions you will be responsible for the installation, maintenance, and troubleshooting of our mission-critical communication systems and solutions for a diverse range of clients. This role requires technical expertise, strong problem-solving skills, and a commitment to ensuring optimal system performance and customer satisfaction.

Job Responsibilities:

• Execute the setup, programming, assessment, and handover of radio network solutions for Motorola Solutions, encompassing infrastructure such as trunking systems, repeaters, and handheld units.

• Manage the post-sale deployment and integration of digital voice and data communication networks.

• Identify technical malfunctions, perform complex equipment repairs, and conduct scheduled maintenance both remotely and at customer sites.

• Deliver expert technical guidance and training to clients to facilitate effective operation of deployed systems.

• Maintain precise and prompt records of all service operations, including system upgrades, maintenance checks, and repairs.

• Liaise with engineering, sales, and project management units to achieve high levels of customer satisfaction and project success.

• Follow corporate guidelines and rigorous safety standards during all field engineering tasks.

• Engage in continuous professional development to stay informed of emerging technologies and industry standards.

• Oversee the inventory of specialized tools and components necessary for field assignments.

• Participate in an on-call schedule to provide around-the-clock support for essential communication infrastructure.

• Offer specialized technical support for complex applications, including software-based electronics troubleshooting and the optimization of RF and Broadband architectures like digital P25 systems.

• Serve as the Lead Federal Field Engineer for major system initiatives, coordinating team efforts and providing mentorship to junior engineering staff.

• Perform precise system tuning, programming, and performance testing while finalizing all project documentation.

• Collaborate with technical support and product teams to analyze and resolve system defects during the deployment and maintenance phases.

• Generate weekly status reports detailing field activities and project milestones.

• Utilize trend analysis to conduct preventive maintenance routines that ensure continued system reliability.

• Engineer solutions for complex technical hurdles identified during system support or hardware upgrades.

Job Qualifications:

• Academic background in Electronics, Electrical Engineering Technology, Telecommunications, or a related field (Associate's degree required; Bachelor's preferred).

• At least 2 years of professional experience in radio communication systems or similar electronic equipment maintenance and installation.

• Comprehensive grasp of RF principles, network protocols, and two-way radio systems including P25, DMR, and TETRA.

• Competence with multimeters, service monitors, spectrum analyzers, and other standard test equipment.

• Advanced analytical and troublesho