DONOR SERVICES COORDINATOR

Description

POSITION SUMMARY 

The Donor Services Coordinator (DSC) must have a good working knowledge of the Development System Computer hardware and software, and execute daily processing, receipting, and reporting operations. The DSC will reaffirm a donor-centric culture in service of our donors while also providing indirect support for other divisions of the Development Department to maintain a consistent and meaningful donor experience at all giving levels. 

RESPONSIBILITIES 

Donor Processing Operations 

• Daily mail opening, analysis, and processing. 
• Reviewing completed batches in Aquirt (AQ2) for potential errors and making necessary corrections, i.e., adding missing appeal code, add/change letter code, add/change fund code and capture hand-written notes/requests. 
• Posts and balances all gifts, which includes cash, checks, electronic funds transfers (EFTs), stock and specialized gifts. 
• Post gifts into Salesforce and also prepare electronic bank deposit file to deposit checks into the bank. 
• Importing online gifts and 3rd party platform gifts into Salesforce using Omatic and carefully reviewing and updating donor records for accuracy and consistency. 
• Entering GIKs into Salesforce weekly. 
• Send out daily results via email distribution. 
• Maintaining accuracy of donor records and ensuring gifts are allocated correctly to campaigns, funds, and donor intentions. 
• Maintain accurate and up-to-date donor records, including contact information, giving history, preferences, and soft credits.  
• Generate, print, and mail out personalized thank you letters, receipts, and tax acknowledgements in alignment with donor recognition timelines. 
• Adhere to ethical fundraising standards and comply with relevant data protection and charitable giving regulations. 

Other  

• Assist with responding to donor inquiries and requests (e.g. answering telephone inquiries). 
• Serve as a frontline contact for donor inquiries related to giving, receipts, and acknowledgements. 
• Provide a warm, empathetic, and solutions-oriented experience in all donor interactions. 
• Collaborate with the Development team to share insights from donor interactions and identify opportunities to improve the donor experience. 
• Handles daily outgoing mail procedures and log. 
• Assist with month-end and year-end operations. 
• Other tasks as assigned by the Donor Services Supervisor. 

Requirements

MINIMUM QUALIFICATIONS 

• Highly analytical with ability to review and reconcile data from various data bases. 
• Strong organizational skills with ability to stay focused and task oriented in a fast- paced and time sensitive work environment.? 
• Knowledge of basic accounting processes.  
• Strong communication and interpersonal skills to support various departments and donors. 
• Strong personal computer skills including Microsoft 365. ImportOmatic and Salesforce experience, preferred. 
• Strong integrity and ability to maintain confidentiality. 
• Approaches work with a high degree of collaboration internally and externally. 
• Extremely detail-oriented and highly organized. 
• Occasional lifting up to 20 lbs., bending and climbing stairs. 
• Must be a Christian holding to the beliefs set forth in the Statement of Faith, expressed by a personal testimony and Christian conduct. 
• Active driver’s license as a limited amount of work-related travel may be required. 

  BENEFITS AND PERKS:

• Comprehensive health plans include medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment’ day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings account with generous employer contribution.
• Flexible spending accounts.
• Paid parental and bereavement leave.
• 401(k) with up to 5% company match.
• Please access our highlights of the benefits package we offer here:  Denver Rescue Mission Benefits Guide 

NOTE: A limited amount of work-related travel may be required. 

Denver Rescue Mission is both an equal opportunity employer and a distinctly faith-based Christian organization. Denver Rescue Mission complies with applicable federal, state, and local employment laws, and strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, nationa