Store Manager in Training

Description

Position Summary:

Learns how to serve as the leader and to oversee the retail operation of a specific store, in conjunction with the General Manager; and learns how to help ensure that the store operates efficiently and in compliance with applicable Federal, State and local laws and Company policies.

Position Responsibilities

Provides customer service leadership/direction, in conjunction with the General Manager, for entire store and team of

employees working in that location

•  Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service 
•  Demonstrates customer service as a priority; handles escalated customer concerns and emergencies. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction 
•  Trains, schedules and coaches all new and current store associates to ensure store positions are staffed to appropriately handle Customer Service needs 
• Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement 
•  Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards 
•  Assists in identifying qualified applicants, performing interviews as needed, and making employment decisions including but not limited to hiring, evaluating, scheduling, training and disciplining as needed 
•  Ensures applications and staffing forecasts are forwarded to recruiting centers when applicable 
•  Promotes an environment focused on customer service, satisfaction and store cleanliness 
•  Maintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivity 
• Helps perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders
•  Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals 
•  Ensures proper execution of Company standards by maintaining knowledge in the following sales responsibilities: food focus, counts/inventory, vendor relations and selling point/engagement 
•  Assists in implementing all merchandising, marketing and foodservice programs, which includes maintaining plan-o-gram integrity, appropriate sign placement and proper preparation and execution of foodservice products 
•  Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives. Provides suggestions for improving sales, margins and execution of all programs 
•  Motivates and coaches store associates on proper upselling techniques. Reviews sales reports to ensure the store is on track to achieve selling point goals and promotions 
•  Ensures promotional signage and displays are properly updated per guidelines 
•  Provides training to store associates regarding food preparation procedures. Ensures proper preparation, presentation and maintenance of all stock levels 
•  Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed 
•  Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities • Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees 
•  Ensures that employees are properly trained to order merchandise and products 
•  Conducts area pricing surveys, at the request of the General Manager, reports the results and adjusts sales prices as directed 
•  Follows and complies with all health and sanitation procedures and adheres to safe work practices 
•  Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion 
•  Completes other duties as assigned by Management

Requirements

• Basic Computer Skills
• Excellent communication skills and the ability to research and resolve issues
• Knowledge of ways to handle customer and employee injuries, incidents and accidents
• Ability to perform repeated bending, kneeling, twisting and overhead reaching
• Ability to stand for an entire shift
• Ability to frequently lift between 5 to 20 pounds
• Ability to occasionally lift up to 50 pounds