Store Manager

Job Description:

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Store Managers are responsible for daily operations and profitability of one or more of our retail Check ‘N Go, Allied Cash, or Cash Store locations, all part of the CNG Holdings, Inc., family of companies. The Store Manager is responsible for daily operations and profitability of one or more of our retail locations. This role is accountable for site operations, sales, customer service, and store level leadership. 

Essential Duties:   

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs.  

• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints. 

• Escalate issues to the District Director of Operations (DDO) and Corporate Office if unable to resolve the issue directly with the customer.  

• Respond professionally and accurately customers in response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.  

• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.  

• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.  

• Perform customer verifications to validate information presented.  

• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.  

• Comply with federal and state regulations and Company policies and procedures.  

• Complete compliance trainings and quarterly I Agree timely.   

• Coordinate operations, development, and training necessary for store achieving metric targets.  

• Maintain store staff schedule and assist covering other stores within the district. 

• Support store staff to ensure excellent customer service and embodiment of sales culture.  

• Assist District Director of Operations with the recruiting, selection, and onboarding of Assistant Store Managers in the district.  

• Other duties as assigned.

Minimum Education and Experience Required: 

• High school diploma, GED, or equivalent experience 

• 2+ years of experience with sales, customer service, and cash handling 

• 1+ year of supervisory experience preferred