Sr. Relationship Officer, Commercial Bank

Location:

227 West Monroe Street - Chicago, Illinois 60606

ABOUT THE JOB

Sr Relationship Officer, Commercial Banking is the LOB professional dedicated to providing support for designated Commercial Banking Relationship Team. They facilitate service requests for an assigned book of clients within Key’s Commercial Banking line of business.  Works within an aligned Services Team that is committed to overall excellence in servicing and mitigating risk in all aspects of the client relationship, including loan and deposit accounts.

ESSENTIAL JOB FUNCTIONS

• Adheres to and supports Key’s compliance culture.
• Acts as a resource to the Team for all deposit and loan related compliance matters.  Very knowledgeable about applicable federal, state and compliance regulations., including the BSA/AML program, USA Patriot ACT, OFAC and related due diligence.
• Coordinates maintenance or closing of existing deposit accounts.
• Works in tandem with Relationship Managers,  Credit partners and NSF team to ensure daily resolution to client’s overdrafts and insufficient funds.
• Strong partnership with business partners throughout the organization.
• Works closely with multiple partners including relationship team, operations partners, client and other 3rd party partners.
• Works to resolve loan/fee payment delinquencies.
• Determines appropriate course of action and directs resources to collect payment or otherwise clear delinquent status.
• High level product knowledge and ability to identify referral opportunities for partner products and services.
• Responds to routine and complex client inquiries and resolves/refers to appropriate support partners.
• Submits service requests for DDA or general service needs.
• Coordinates follow-up with internal partners and clients, as appropriate, to ensure prompt and accurate completion/resolution of service requests.
• Promptly provides requested information for GRC testing and other internal/external audits.

MARGINAL FUNCTIONS

• Proactively identifies process improvements to continuously enhance client service and documentation quality
• Acts as backup when needed for Service Team Manager and peer RO(s).
• Acts as a liaison for Relationship Managers to aid in client meetings/closings.
• Assists with other projects as needed.

REQUIRED QUALIFICATIONS:

• 5 years Strong understanding of commercial lending concepts or equivalent experience
• 5 years Previous experience with commercial banking support functions.
• Possess expertise in the overall servicing of commercial banking clients, including resolution of client issues and the ability to identify cross-sell opportunities.
• Excellent knowledge of commercial loan and deposit documentation
• Understanding and adherence to bank’s BSA/AML program. Strong grasp of applicable federal, state and compliance regulations.

PREFERRED QUALIFICATIONS:

• Treasury management experience
• Working knowledge of continuous improvement concepts

LOCATION:

• Mobile from Chicago office 227 West Monroe St., Chicago, IL 2-3 days a week required, covering Chicago portfolio.
• Relocation not offered.

   

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.  As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 10/30/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

 

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.