Senior Survey Programmer- Remote

Build high performing teams by developing, mentoring, and retaining engaged, high performing staff to support programming and corporate strategic objectives.  This position will specifically work with consulting clients and provide high touch communication.

Overall Objectives

• Effectively utilize all your resources to ensure success of the POD initiative

  • Ensure balanced workload across the team to ensure client deliverables and timelines are met or exceeded

• Meet or exceed business objectives by setting high standards and clear expectations for our teams

• Proactively work to assist others in achieving the organization’s objectives

• Build great client relationships; by ensuring yourself and the team produces the highest quality and timely work

  • Be a Programming Guru, always program with the highest quality and productivity standards

  • Offer the best solutions to internal and external stakeholders, while acting like an owner and protecting the company’s and employee’s interests

  • Be knowledgeable and able to discuss our products and technology to clients

  • Project confidence to stakeholders (internal and external)

  • Identify opportunities to recommend value-added services streams

  • Raise to SP Management, knowledge gaps in other teams (programming and other departments) to ensure high levels of service to our clients

• Effectively utilize all your resources to ensure success of the POD initiative

  • Ensure balanced workload across the team to ensure client deliverables and timelines are met or exceeded

Programming Objectives

• Program every survey with the highest efficiency

• Be the technical expert on the team, capable of executing against all complexities and custom survey programming

• Act as a Subject Matter Expert within the programming teams

• Be accountable for ensuring accurate data entry for metrics for reporting purposes

Roles and Responsibilities

• Review survey document and provide consultation for accurate programming, optimal data layout and respondent experience.

• Program various complexity surveys in survey platform(s) (Decipher and/or CMIX). 

• Create OR Update programming templates and co-ordinate with R&D team for custom features.

• Plan “project handover in multiple shifts” and “task division within team”. Ideally, Senior programmer should program complex portion OR new functionality and share other programming tasks within team to expediate programming.

• Optimize code and update template to manage project’s repetition need

• Maintain positive programming spirit when accidental mistake happens. Advocate “learn and share” culture.

• Program multiple surveys in parallel and deliver initial test links/ changes as per established timeline.  Be thought partner and recommend option to expediate programming edits and better user experience.

• Figure out options to expediate programming edits. Justify turnaround time (TAT) to client with reasonable summary and recommend alternative options to expediate edits

• Test surveys and validate programming content / logic (piping, masking, skip, complex priority and other logic) by conducting code review /link testing / checking simulated data. Co-ordinate with other programming team OR QA team for further QA assistance.

• Support PM team OR client in creating custom reports

• Co-ordinate with team to conduct data check multiple times throughout project life cycle.

• Lead programming related discussion with client and PM team about best programming practices and provide optimal solution for specific context

• Coordinate with translation team/ third party suppliers for translations, language overlays

• Assist in mentoring existing OR new hire staff for required technical skills

Position Requirement

• 5+ Years of Decipher Programming experience

• Programmed at least 200+ projects in past (including international project + trackers)

• Trained new hires OR existing team members in past

• Manage projects independently without too much direction and can review other programmers’