Game Facilitator (Store Associate)

Job Description

#EnterTheGame 

Activate: What We Do 

 

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

▶️ Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Position Overview 

Enter The Role 📱

You’ll guide players through check-in, support customers during gameplay, and keep the store running at peak performance. The role is all about keeping the action flowing and delivering world class experience. 

 

The environment is fast paced and high energy - it's perfect for those who are confident, social, and ready to jump into the action. If you love facilitating fun, tackling technical challenges, and levelling up the customer experience, you will thrive in this role.

This job posting is for an existing vacancy. This is a part-time, permanent position at our Oxnard store located at 520 Town Center Drive, Unit 6255, Oxnard, CA 93036.  

 

Responsibilities/Accountabilities 

Game Facilitation

• Be professional in thought, language, and action 
• Exemplify excellence in facilitation, giving customers a great experience 
• Brief new groups thoroughly but concisely prior to the start of their experience
• Observe customers in the gaming area and provide an explanation, if necessary
• Participating with customers in games if needed to ensure customers have an excellent experience
• Monitor and be attentive to game play, giving timely aid as necessary
• Handle any malfunctions with support of leader 
• Maintain a clean and comfortable work environment 
  

Check-In Facilitation

• Warmly greet customers when entering or leaving establishment 
• Verify appointment times and explain the check-in process
• Handle debit, credit, or gift card transactions with customers
• Issue receipts, and wristbands
• Answer customer inquiries and involve a leader if the answer is not sufficient 

Facility Maintenance 

• Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc. 
• Painting around the main facility, as needed
• Aiding Team Lead in checking inventory of merchandise
• Resetting and disinfecting wristbands
• Cleaning and disinfecting available lockers and lounge
• Notifying leader immediately of game failures or malfunctions
• Touching up equipment; gluing props, and other unskilled tasks 
  

Working Environment 🏢

• Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks
• Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
• While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop,