Director, Sales & Service (Global Technology & Entertainment Verticals)

Overview

Join Our Team at Wheels Up

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft and a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

 

And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

 

Role Overview: What You’ll Be Doing

In this role, you will support the VP, Sales & Service over our Global Technology and Entertainment verticals. Responsibilities will include converting prospects into new Wheels Up members and deepening relationships with existing clients. You will also lead account management tasks, delivering a personalized sales and service experience by owning a subset of accounts- coordinating with cross-functional teams to deliver exceptional service. The role is ideal for strong competitor looking to join a dynamic team in the highest growth sectors of our business.

Responsibilities

Your Key Responsibilities (Essential Functions)

• Manage and grow a portfolio of client relationships, acting as the day-to-day point of contact for a defined book of business
• Partner with the VP and pod support team to identify, qualify, and convert prospective members through outreach, lead follow-up, and quoting support
• Identify opportunities to upsell existing customers and collaborate with VP to execute
• Collaborate cross-functionally with Customer Support and Flight Services Management teams to deliver premium member experience
• Assist in presentation of flight quotes—both on-fleet and off-fleet
• Communicate pricing, aircraft details, and travel itineraries to clients, ensuring accuracy and timely follow-up
• Monitor client activity and proactively reach out to drive renewals, repeat bookings, and deeper engagement
• Support issue resolution related to irregular operations (IROPs) by liaising with internal teams and providing client updates
• Maintain accurate records and updates in the CRM to support your VP and ensure seamless team-based service

Qualifications

What You Bring to the Table: Education & Certification Requirements

We’re looking for someone who has a unique mix of experience, skills, and passion for what we do:

• Minimum of 5-10 years of experience in a strategic sale, account management, or client-facing role
• Strong communication and relationship-building skills, with a customer-first mindset
• Ability to manage multiple accounts and coordinate across teams in a fast-paced environment
• A proactive, client-first mindset with the ability to anticipate needs
• Comfortable working with quoting tools, CRM platforms (Salesforce preferred), and proposal documentation
• Bachelor’s degree or equivalent experience

The Extras We Value (Preferred Requirements)

While not mandatory, here are some additional things that would make you stand out:

• Background in tech, finance, private aviation, luxury services, or high-touch B2B sales
• Experience coordinating across multiple functions to execute a strategic initiative
• Demonstrated success in a quota-carrying or growth-oriented role
• Ability to anticipate client needs and tailor recommendations accordingly
• High attention to detail in managing logistics and documentation

Physical Requirements

We want to make sure you’re fully equipped for success. Here’s a look at any physical requirements needed for this role:

• Standard office and computer usage required
• Occasional travel or client meetings may be expected

What We Offer

Salary Range & Benefits

At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications. The yearly base compensation for this role ranges from $85,000 - $95,000, depending on a variety of factors. We don’t typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally, you will be eligible for an incentive program (commission), which rewards individual and organizational performance.

 

We also offer a range of ben