Assistant Director, Veterans Services

Job Summary

Under the general supervision of the Director of Veterans Services, this position will provide comprehensive advising that is equitable, inclusive, and culturally sensitive, and that enhances the quality of campus life and supports the academic success of prospective and current CSULB student veterans, service members, and dependents in support of their academic success. The incumbent will also serve as School Certifying Official for certification of U.S. Department of Veterans Affairs (VA) education benefits for eligible students. This position uses a student centered and equity minded approach in all communication and service efforts.

Furthermore, this position is responsible for providing services that are equitable, inclusive and provide culturally sensitive services that enhance the quality of campus life, retention, and graduation rate. This position uses a student centered and equity minded approach in all communication and service efforts.

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Key Responsibilities

• Serve as advisor to prospective and current CSULB student veterans, service members, and dependents. Assist with implementation of academic support strategies based on monitoring of students' academic progress. 
• Perform certification of USDVA and CDVA education and Vocational Rehabilitation benefits.
• Gather, analyze, and synthesize data about prospective and current CSULB student veterans, service members, and dependents.  Provide director and associate director with programming recommendations for service improvements based on that data.

Knowledge Skills and Abilities

The ideal candidate will have experience using CMS databases to retrieve student contact and academic information, as well as VA Once for managing veteran education benefits. Strong verbal and written communication skills are essential, including the ability to prepare reports and presentations. The candidate should demonstrate proficiency with university computer systems for advising, office technologies, and software such as Microsoft Office Suite and Adobe, and have experience handling complex inquiries from diverse stakeholders. Excellent organizational, analytical, and time management skills are required, with the ability to prioritize tasks, work independently, and remain calm under pressure. They must exercise sound judgment, maintain confidentiality, and foster positive, cooperative relationships with colleagues and external partners. Experience supervising student workers, conducting research, preparing detailed reports, and ensuring compliance with federal, state, and university policies is highly desirable. Familiarity with travel arrangements and flexibility in a fast-paced environment further define the ideal candidate.

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Equivalent to a bachelor's degree with upper or graduate coursework in counseling and guidance, human relations, or related fields and three years of professional experience in one of the student services program areas required.

• Experience working with military veterans and service members is strongly desired.

Physical Summary

• Light work - Job involves some lifting of medium weight objects (10-20 pounds) and/or 10% - 20% of the job involves standing or walking.

Department

Veterans Services

Classification

Student Services Professional III

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Hiring Range: The hiring range for this position is $5,540 - $6,000 per month commensurate with candidate's education, experience, skills, and training.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $5,540 - $7,893 per month.

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment  

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Application Proce