Customer Support (f/m/d)

<p><strong>Customer Support Specialist</strong></p> <p>At <strong>Moss</strong>, we help companies master their finances. We’re a place where aspiring, adaptable quick-thinkers thrive, and we’re looking for the next ''Mosser'' to join us. Voted <a href="https://www.linkedin.com/pulse/linkedin-top-startups-2022-zehn-junge-top-unternehmen-/?originalSubdomain=de">one of LinkedIn's top 10 Start-Ups</a>, and listed as one of the <a href="https://fintechbreakthrough.com/2022-winners/">FinTech Breakthrough Award Winners 2022</a>, we’re set to become the next leader in the European B2B FinTech industry.</p> <p>We are currently seeking a <strong>Customer Support Specialist</strong> to join our team and help shape our processes, with a focus on improving our interactions with customers in the Netherlands. Working collaboratively across different departments (CSM, Product, Commercial), you will have a direct impact on the satisfaction and engagement of our clients, and contribute to increasing adoption of our products and services. </p> <p><strong>Your responsibilities</strong></p> <p>Here's a bit more on what you can expect to be doing day-to-day: </p> <ul> <li><strong>Manage customer inquiries </strong>through multiple channels (via calls and emails), and provide stellar customer service</li> <li><strong>Resolve customer-related issues</strong> to ensure customer satisfaction and retention</li> <li><strong>Maintain accurate and detailed customer records</strong> to facilitate personalized assistance</li> <li><strong>Understand customer data</strong> and identify trends that help anticipate customer needs and proactively identify potential solutions</li> </ul> <p><strong>About you</strong></p> <p>We think you’ll need the following <strong>experience and qualifications</strong> to succeed in the role: </p> <ul> <li>Previous customer-facing work experience</li> <li>Fluent in Dutch and English </li> </ul> <p>In addition, here are the <strong>skills and attributes</strong> we are looking for:</p> <ul> <li><strong>Proactive problem-solver</strong> -You take ownership of identifying and solving complex opportunities, going above and beyond to find solutions that prevent the issue from recurring.</li> <li><strong>Clear communicator</strong> - You can effectively communicate complex ideas to a variety of audiences in both written and oral form, in a clear and concise manner.</li> <li><strong>Customer-oriented</strong> - You empathize with the obstacles and pain points of your customers, allowing you to better understand their needs and quickly find solutions.</li> <li><strong>Methodical thinker</strong> - You have a strong attention to detail and approach your work with a methodical and data-driven mindset. You systematically prioritize tasks while ensuring high quality and consistency.</li> </ul> <p>Our offer: Here's What Else You Can Expect</p> <p>We believe the greatest benefit we can offer you is the opportunity to develop your skills and progress your career - we are committed to helping you on that journey.</p> <ul> <li>A monthly development budget</li> <li>Unlimited access to our mental health and well-being offering, including 1-on-1 coaching sessions</li> <li>Great office culture in the heart of vibrant Amsterdam </li> <li>Regular team and company off-sites with plenty of other opportunities to social</li> </ul> <p><strong>About Moss</strong></p> <p>Moss is a SaaS scale-up business founded in Berlin. In less than three years we have built a passionate team of about 400 people from 30+ nationalities in 6 offices across Europe, and we are just getting started on our <strong>mission to elevate the Finance backbone of the SME economy</strong>! We are building the complete spend stack: enabling decentralized spending for employees, transforming the day-to-day for whole finance teams and empowering finance leaders - to make Finance a critical competitive advantage for SMEs. We call this: flawless finance.</p> <p>To date, Moss serves over 2,000+ customers in Germany, Netherlands and the UK. Moss has raised a total of €130 million in funding and is backed by leading tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star. Find out more about us at <a href="https://www.linkedin.com/company/mosscredit/life/our-story/">Life at Moss</a>.</p> <p><strong><em>Not only do we embrace and celebrate the diversity of our customer base, but we also strive to do the same for our growing team. At Moss, we are committed to offering equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, or other class protected by applicable law.</em></strong></p> <p><br/><strong><em>By applying for the above position, you will confirm that you have reviewed and agreed to our</em></strong><a href="https://docs.google.com/document/d/1oxQx