Senior Salesforce Business Analyst

GCI's Senior Salesforce Business Analyst is responsible for ensuring work our drives data, processes, and a platform which are normalized, standardized, consistent, repeatable, scalable, and extensible. Responsible for assisting, participating-in, and driving the discovery, design, validation, development, testing, deployment, support, and continuous improvement of the Salesforce platform.

ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL LEVELS:

• Discovery, Design, & Validation:
  • Meet with users, subject matter experts, & stakeholders to identify and qualify/quantify the need/problem.
  • Validate solution design prior to development.
  • Translate the solution design into actionable user stories (configuration work, custom development work, etc.).
• Development & Testing:
  • Support development during the progress phase.
  • Perform functional testing based on the defined requirements.
  • Perform regression testing (verify the new functionality does not break any existing functionality).
• Deployment:
  • Actively participate in the verification of each story included in the release successfully deploys (test in production).
• Support:
  • Create and conduct training on new releases and features (as needed).
  • Provide end-user support as needed: create defects, and enhancement requests.
  • Provide system/vendor support.
• Continuous Improvement:
  • Define feature and usage metrics and create reports / build dashboards to actively monitor system health, performance, & usage.
  • Identify areas of improvement, based on challenges or opportunities.
  • Continuously ensure the data, processes, and platform remain aligned with the strategic objectives.

Competencies

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Strong attention to detail, ability to think critically and learn quickly, and work with minimal supervision. Strong desire to succeed and a willingness to take ownership of tasks and projects. Dependable with commitment to meeting deadlines. Professional development through self-guided training (Salesforce Trailhead).
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Strong team player with demonstrated interpersonal and communication skills and positive, professional attitude.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Demonstrated ability to prepare clear and concise reports (written and verbal) and recommendations; must be able to communicate with personnel at all levels of the company. Ability to facilitate and translate between the business & the Program Team (including Development).
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to internal customers. Ability to train users on new features or updates to existing features. Take ownership of challenges and responsibility for ensuring a solution is identified, implemented, and communicated.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Demonstrated ability to move easily between detail and conceptual levels and work on multiple projects with varying and changing priorities and timelines.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Demonstrated ability to keep confidential information secure.
• DECISION MAKING: Uses sound, logical judgment based on department and company policy and procedures, data, research, and experience to choose an appropriate course of action. Demonstrated ability to analyze and report on complex, challenging problems and situations leading to optimal solutions in a logical, clear, and effective manner. 
• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to use