Talent Acquisitions Specialist

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

 

 

We are seeking an experienced Talent Acquisition Specialist to support high-volume recruitment within a fast-paced BPO / call center environment. This role focuses on sourcing, screening, coordinating interviews and open days, maintaining recruitment data, and ensuring recruitment processes run efficiently.

 

The ideal candidate is highly organized, administratively strong, and detail-oriented, with the ability to balance high-volume recruitment activity alongside detailed administrative responsibilities. This role requires someone who can manage multiple recruitment campaigns while maintaining accurate systems, trackers, and reporting.

 

 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

 

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POSITION RESPONSIBILITIES

Key Responsibilities:

• Source and screen candidates for high-volume roles within the BPO / call centre environment.
• Conduct initial candidate assessments and coordinate onsite interviews with hiring managers.
• Coordinate and facilitate open days and recruitment drives to support volume hiring campaigns.
• Manage recruitment administration alongside hiring activities, ensuring all documentation, trackers, and records are accurately maintained.
• Maintain and update candidate records within the Applicant Tracking System (ATS), including hires, declines, and status updates.
• Coordinate pre-employment screening, including background checks and world checks.
• Create, update, and manage recruitment trackers, wage trackers, and reporting dashboards in Excel.
• Ensure recruitment systems and ATS records remain accurate, organized, and up to date.
• Manage multiple recruitment campaigns and requisitions simultaneously while meeting hiring deadlines.
• Communicate professionally with candidates across all levels, from agent-level candidates to senior stakeholders.
• Ensure recruitment activities remain compliant with South African labour legislation and company policies.
• Undertake additional responsibilities as required to support business and operational needs.

 

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

 

• High School Diploma
• An entry-level tertiary qualification in Human Resources or a related field (advantageous).
• Minimum 3 years’ recruitment experience within a BPO or call centre environment (essential).
• Proven experience supporting high-volume recruitment campaigns.
• Experience working with Applicant Tracking Systems (ATS) and HR systems.
• Strong proficiency in Microsoft Excel, including maintaining trackers and recruitment reports.
• Demonstrated ability to manage recruitment administration while handling active hiring pipelines.

 

Skills and Competencies

• Highly organized and detail-oriented, with strong administrative capabilities.
• Ability to manage multiple recruitment processes and administrative tasks simultaneously in a fast-paced environment.
• Strong tracking and reporting skills, ensuring systems remain accurate and functional.
• Excellent communication skills, able to engage effectively with candidates and senior stakeholders.
• Bilingual proficiency required, with the ability to communicate effectively in both English and Spanish verbally and in writing.
• Professional, proactive, and flexible, with the ability to support onsite recruitment activities and open days when required.
• Ability to maintain confidenti