Logistics Customer Service Supervisor

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As a Logistics Customer Service Supervisor at Kuehne+Nagel, you will support the daily activities of Customer Service Representatives within the warehouse operation. You will help ensure customer inquiries, order entry, service issues, and operational follow-up are handled accurately, professionally, and in a timely manner.

This role serves as a key point of contact for the team, internal departments, and customers, helping resolve day-to-day service concerns while supporting process improvement, accuracy, and a positive customer experience.

The ideal candidate is organized, solutions-driven, and comfortable supporting a team in a fast-paced logistics environment. This individual should be able to communicate effectively, prioritize daily tasks, and help create a culture of accountability, teamwork, and continuous improvement.

How you create impact

•    Supervise and support a team of Customer Service Representatives to ensure timely, accurate, and professional service.
•    Assist with daily workflow, task assignments, and follow-up to help meet service-level expectations.
•    Serve as an escalation point for customer inquiries, order issues, service concerns, and problem resolution.
•    Support the order entry process by ensuring accuracy, timely processing, and compliance with customer and operational requirements.
•    Communicate with warehouse operations, transportation, inventory control, and carrier partners to help resolve service delays or exceptions.
•    Monitor daily activity, reports, and performance trends to identify issues and recommend improvements.
•    Ensure customer records, documentation, and reports are accurate, complete, and submitted on time.
•    Assist with root cause analysis and corrective actions for service or operational issues.
•    Train, coach, and mentor team members on customer service processes, systems, and expectations.
•    Support 5S practices, process efficiency, and continuous improvement within the Customer Service function.
•    Promote a positive, inclusive team environment where associates feel supported and valued.
•    Provide cross-functional support to other departments as needed.

What we would like you to bring

•    High school diploma or equivalent required.
•    Associate degree or related coursework preferred.
•    2+ years of customer service experience, preferably in a warehouse, distribution, supply chain, or logistics environment.
•    1+ year of lead, trainer, or supervisory experience preferred.
•    Experience using a Warehouse Management System, such as Blue Yonder, SAP, or similar system, preferred.
•    Basic to intermediate Microsoft Excel skills.
•    Ability to review reports, identify service issues, and communicate updates clearly.
•    Strong written and verbal communication skills with a customer-focused approach.
•    Ability to prioritize work in a fast-paced environment with shifting deadlines.
•    Ability to coach team members, support daily operations, and help resolve routine issues.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship. 

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $x and $y. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a