Senior Manager-Partner Oversight

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

What impact will you make in this role?

The Senior Manager-Partner Oversight position is a unique and exciting opportunity to work with external acquiring partners and internal stakeholders to ensure partner adherence to program requirements. This role’s primary responsibility is executing Partner Oversight Engagements for Third Party Partners in support of the organization’s strategic initiatives, compliance, legal, risk and business partner needs, and keeping pace with industry practices while working with colleagues across the Global Acquisition Program Governance organization (policy, controls, technical capabilities, and enablement), Risk, Compliance, MIS Reporting, Partner Manager/Client Management teams, and the General Counsel's Office to develop and execute oversight programs that support key strategies, goals and objectives for the U.S. Small Merchants organization. 

Roles and Responsibilities:

• Drive effectiveness and quality of Small Merchants’ external partner acquisition oversight programs, including execution of day-to-day stakeholder governance process and external partner adherence and engagement
• Provide strategic and tactical input into the development and implementation of Small Merchants’ external partner governance and oversight program, including contractual, operating regulation, and Amex policy adherence
• Analyze competitive intelligence to identify Amex strengths and gaps relative to industry standards and/or competition and incorporate into program enhancements
• Manage multiple projects ranging small to large scale (implementing program changes, process improvements to small merchants and partners, etc.)
• Serve as internal consultant and subject matter expert on the external partner acquisition programs
• Strong advocate for the programs, with the ability to identify impacts and make decisions based on identified impacts
• Secure alignment from internal stakeholders on an ongoing basis; and
• Develop and implement oversight program strategy and process improvements to ensure year over year successful completion of reviews

Minimum Qualifications

• Highly self-motivated, results-oriented individual with strong relationship building skills and proven ability to work cross-functionally to influence and negotiate with other Blue Box entities and external partners, drive change, and formulate and implement innovative policies and oversight requirements.
• Significant experience in the payments industry. Knowledge of the merchant business preferred.
• Excellent oral and written communication skills
• Translate and interpret oversight strategies and develop and execute tactical plans to achieve strategies.
• Oversight management experience is strongly preferred.
• Ability to provide leadership and influence at various levels, strong collaborating and influencing