Senior Client Strategy Manager

Who We Are

WillowTree is an award-winning digital product agency driven by innovation and grounded in strategy and user-centered design. We create long-term partnerships with the world’s leading brands to build and design digital flagship products crucial to our clients’ business needs. We’re one of the largest independent digital firms in the US and some of our clients include HBO, National Geographic, Anheuser-Busch, PepsiCo and more! Check out what others are saying about us.

Our Commercial team (Business Development + Marketing) participates in every stage of the client lifecycle: from attracting prospective clients and submitting winning proposals to deepening relationships to unlock further partnership opportunities. Our Sales Operations team sits within the Commercial org, and plays a critical role in enabling our go-to market approach by ensuring we bring thoughtful, strategic advice and content to our client relationships. 

Location & Flexibility 

Our Senior Client Strategy Manager will be an integral part of our team at WillowTree. To help retain our deep culture of collaboration both among ourselves and our clients, this role will maintain an in-office presence Tuesdays, Wednesdays, and Thursdays. Please indicate which of our available office location(s) you're interested in via the application form below. 

The Opportunity

This is an exciting, “in the spotlight” role that leads internal craftspeople, business development teammates, and external clients through vision-crafting techniques that energize deals. As a Senior Client Strategy Manager, you’ll identify digital opportunities across a breadth of industries and technologies. Throughout the WillowTree sales and account expansion process, you'll apply data-backed storytelling to keep clients excited about the potential of their digital future! 

Responsibilities

• During the sales process, you'll collaborate with a internal teammates and external clients to identify digital opportunities and craft compelling, future-state visions
• Liaise across disciplines to identify “thought starters” or new feature ideas that are technically realistic and executable for client roadmaps
• Analyze desk and secondary research and collaborate closely with designers and engineers. You’ll be responsible for identifying competitive whitespaces and crafting digital strategies
• Conduct lean desk research and understand digital trends across industry verticals (primary industries are financial services, media and entertainment, travel and hospitality, retail and consumer goods)
• Generate new digital concepts and opportunities that help current and prospective clients bring sustainable value to both their business and their end users
• Articulate the high-level business value of a proposed vision, using data to logically tie concepts to revenue creation or cost reduction
• Contribute to business case modeling and "what would need to be true?" exercises to connect the dots between product vision and business impact
• Conduct lean, generative user research activities, such as user interviews, and analyze secondary research to identify unmet needs with target audiences and understand digital trends across industries (primarily financial services, media and entertainment, travel and hospitality, retail and consumer goods) to inspire new digital concepts
• Facilitate on-site client workshops to extract and clarify business needs and product opportunities
• Synthesize opportunities and solutions into compelling narratives through storytelling
• For account expansion efforts, analyze the client stakeholder ecosystem to understand where in their organization there might be opportunity for support

Qualifications

• Consulting experience at a digital agency, management consulting firm, or high growth technology company
• Exposure to digital product/software strategy engagements
• Understanding of user-centered research principles and how to apply user insights
• Portfolio of successfully launched products from previous roles
• Grasp on industry trends and key advancements in AI; can articulate the potential impact and benefits of AI adoption to drive business outcomes
• Experience in professional services with demonstrated empathy to client needs
• Managed and facilitated project workshops, check-ins, timelines, and presentations for executives and senior level client stakeholders
• Significant mobile and emerging technology industry knowledge
• Ability to tell stories with Keynote or Google Slides

Bonus Points

• Experience in a commercial or sales team— you get excited at the thought of landing a big deal!
• Experience in