Onsite Team Lead

The Opportunity:

In this role, you will report to Site Services Supervisor and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: Rio Rancho, NM

Hourly Rate: $25 - $30

Shift: Monday - Friday, 7 am - 4 pm

Benefits:

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays, etc.
• Financial Well-Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance
• Recognition: Celebrate your peers and earn points to redeem on gifts and products

What we’re looking for  

• Education: High school diploma or GED required; associate degree or undergraduate degree in business or science-related field is preferred
• Experience: 1 -4 years equivalent experience in customer services/purchasing/or account management
• Collaboration Tool: Microsoft Teams experience preferred   
• Previous experience managing associates is preferred
• Forklift Certification, GMP and GLP training are a plus
• Spill containment, IATA, DOT, IMDG, and Hazwoper training a plus
• CPR training and OSHA Right to Know preferred
• Inside sales experience and cross-referencing skills are a plus
• Knowledge of Information Access and ERP Systems; intermediate Microsoft Office Knowledge with proficiency in Microsoft Word, Excel, and PowerPoint and basic understanding of Microsoft Access
• Ability to make sound business decisions with limited consultation with the manager
• Strong verbal and written communication skills to interact with both customers and various departments within VWR

How you will thrive and create an impact  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Coordinates and leads team efforts and performs work provided in SOW related to customer requirements.
• Coaches and motivates team members to successfully perform job requirements and to meet/exceed goals and objectives. Encourages through mentoring, individual professional growth, and team growth.
• Management of open order status reports, metrics and department reports, and SOP/SOW maintenance.
• Provides training and development as well as back-up to associates to perform required tasks.
• ​Performs administrative duties such as providing performance management input, time card review, vacation scheduling, etc.
• Creates and maintains: SOPs, SOWs, SPIs, and KPIs.
• Provides customer reporting and data analysis.
• Acts as a liaison between customers, VWR services, and VWR sales.
• Perform other duties as assigned.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the ba