Loss Prevention Specialist, Retail

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

Reporting to the Loss Prevention Manager, the Loss Prevention Specialist is an integral role in our retail stores. With key responsibilities including security, loss prevention, and general wellbeing of facilities, employees, and clients, as well as overlooking operational functions and inventory control.

What You Get To Do Every Day

• Support safety and security processes and procedures, including business continuity plans
• Utilize CCTV to review video for safety and investigations and bring internal and external cases to closure
• Help lead weekly inventory cycle count and partner with inventory operations to reconcile inventory variances
• Conduct daily/weekly/monthly audits, to ensure shortage control, safety, and all other Loss Prevention policies and procedures are adhered to
• Responsible for physical security of the building as a key holder, including off hour alarm response
• Help train current and new team members on LP  processes and systems and to ensure proper compliance; Train and guide new hires during onboarding
• Work closely with the entire store team at The RealReal to help support total business needs and Loss Prevention initiatives
• Collaborate with store management to help support business needs and achieve store objectives 
• Investigate industry trends, understand market conditions, and develop LP strategies to stay ahead of the competition
• Identify internal and external theft incidents and properly document

What You Bring To The Role

Minimum Requirements

• 1+ year of Loss Prevention or Security experience
• Ability to maintain proper LP controls in your assigned stores including merchandise protection standards, key compliance, caseline audits, etc.
• Strong understanding of physical security including CCTV, EAS, alarms, access control, and lock and key
• Ability to work well with all levels of management within the company
• Ability to work with minimal supervision and be a self-starter
• Ability to adapt to shifting priorities 
• Strong oral and written communication skills
• Proven ability to work will within a team
• Ability to stand for up to 8 hours at a time 
• A customer-focused mindset with a drive to provide a warm and welcoming environment
• Open availability to work nights, weekends, and holidays as needed 
• Ability to respond to alarm company calls and be available after hours as needed

Preferred Requirements

• 1+ year of Loss Prevention or Security experience in a Retail store setting

 

The expected hourly rate for this role is $19.51 - $23.82. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR8191 #LI-KR50 #LI-Onsite

 

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national