Senior Executive Assistant

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. 

As we continue to go through an exciting phase of growth, we are looking for a driven Executive Assistant to primarily support our CRO, CFO and some members of our C-suite. Your day to day duties will include complex calendar management and taking ownership of tasks, ensuring priorities are met. We would also like this person to act as a people leader to our Associate Executive Assistant. You should be comfortable thriving within a fast paced environment. Whilst the role is hybrid, we would require flexibility to be in office as and when required. 

Responsibilities:

• Calendar management of our C-suite across multiple locations and timezones 

• Providing mentorship and guidance to our Associate Executive Assistant 

• Anticipate problems managing complex and ever changing schedules

• Developing an understanding of the needs of the business and ensuring a commitment to priorities (as well as for family commitments) 

• Coordinating and booking travel, inclusive of accommodation, reservations and any necessary travel documentation 

• Cross functional coordination ensuring necessary internal parties are kept up to date

• Both internal and external communications

• Agenda planning

• Ensuring our CRO and CFO has all necessary information and preparation for meetings

Requirements: 

• Experience as an EA in a startup environment 

• Complex calendar management across multiple time zones

• The ability to quickly adapt to impromptu changes

• Ability to develop and maintain relationships with key stakeholders, both internal and external

• Being able to foresee any challenges and solve them without disruption of commitments

• Ideally you would have provided C-Suite support to companies moving through funding rounds

Compensation: $135,000-$155,000 + equity 

(US) Benefits

💰 Participation in the company’s employee share options plan

🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company's 401k plan

🏝 Flexible PTO policy + 11 designated company holidays

📚 Annual learning and development allowance

🏡 One-off WFH allowance when you join

🧡 Enhanced parental leave

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

 

 

At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

• Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

• Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

• Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

• Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

• Disagree and commit: We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.