Senior Associate, Product Management Care Collaboration

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Senior Associate, Product Management

The Opportunity

We are looking for a Senior Product Management Associate to join the athenahealth Care Collaboration team. At the cutting edge of the healthcare market’s shift towards value-based care, the Care Collaboration sub-division works with an industry leading client base to deliver capabilities to enable patient-centric care, from Care Management to Behavioral Health to Population Analytics.

The Role

You will have an understanding of the market and customer, contributing to a product vision, developing business cases, ensuring a product or set of product features meets business requirements and driving the creation and delivery of the product.  In this specific role you’ll become our subject matter expert in care management programs, patient panels, and work management through the lens of longitudinal healthcare delivery.  This position will work daily within scrum teams defining and writing user stories, prioritizing product backlogs, and making trade off decisions between scope and schedule. 

You have a passion for improving healthcare. Your drive allows you to achieve meaningful results, with empathy for the user of our products and services. You appreciate the software development process and the varying personalities in the cross-functional groups that we work with (product, user experience, patient safety, engineering and many more). You are looking to perform and grow the ability to prioritize and multi-task in a fast-paced environment, manage multiple complex projects simultaneously, meet deadlines, and demonstrate sound judgement when determining whether to act independently or escalate. 

This is a hybrid role based in Boston, MA.

Job Responsibilities

• Serve as Product Owner for scrum teams covering an assigned product area

• Understand team’s responsibility in athenahealth’s ecosystem & accordingly conceptualize product/feature definitions to deliver value

• Partner with UX to research the problem space, identify the user needs, and conceptualize a solution

• Define epics and user stories, clearly articulating business requirements for the problems we are aiming to solve - including UX requirements

• Partner with both UX in UI/UX design development and Engineering in the development of the features

• Collaborate cross functionally with global as well as technical teams

• Strong negotiation & logical reasoning to ensure the right product scope & schedule tradeoffs

• Define success criteria for the features/product, and measure performance against them

• Support feature rollouts through alpha, beta, and general availability by collaborating with customer-facing teams, analyzing feature impact, and preparing communications

• Communicate equally well with Sales/Marketing teams as with Engineering teams & leading the conversation to planned outcomes

• Partner with Product Management leaders to be the voice of product decisions within the organization

• Travel to customer sites across the country for user research; 10% or less.

Typical Qualifications

• Bachelor’s degree or equivalent combination of education, training, and experience is required

• 1-3 years of product management experience

• 2-5 years working across cross-functional groups

• Intellectual curiosity, problem solving mentality & the ability to think creatively is required

• Experience with analytics and data-driven decision-making

• Experience working in engineering, UI/UX design, customer service, or customer success in an IT environment preferred

• Understanding of product management best practices, including agile development, preferred

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 
 
Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create he