Senior Production Support Engineer 

Location: US, Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

 

What you’ll do 

Pindrop is looking for a Senior Production Support Engineer for our Client Services team that will be a key player when deploying and supporting Pindrop's bleeding-edge solutions. Our Client Services team manages smooth deployments and ensures our clients receive prompt, courteous, and expert technical assistance. The Production Support Engineer will work closely with Professional Services, Development, Sales and Engineering to ensure Pindrop is delivering overall superior service and support to our customers.

Who you are

• Self-starter with the ability to multitask 
• You enjoy working in a fast-paced start-up culture
• Good communication and presentation skills
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 5+ years of experience in a similar role or foundational understanding of the job duties.
• Strong understanding of RESTful APIs and experience with tools/utilities to interact with them
• Exposure to Cloud platforms like AWS, GCP etc.
• Familiarity or experience with Linux OS, Relational Databases and Scripting.
• Proficiency in creating, maintaining, and organizing technical documentation.
• Experience with cloud-based ticketing tools
• Passionate about solving challenging problems and troubleshooting until a solution is discovered.
• Technologist at heart that has a high desire to work with bleeding-edge solutions.
• Truly able to understand and learn new tools from top to bottom.
• Not afraid to raise your hand when you have questions or lend a helping hand to your peers.

Nice to Have:

• Understanding of VoiP
• Familiarity or experience with Networking (TCP/IP)

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

As a Production Support Engineer, you will have the opportunity to work alongside other teams to deliver top notch solutions for enterprise client bases. Our environment is fast-paced and gritty that allows for hungry, driven engineers to flourish. 

• Within 30 days you’ll be
  •  Be acclimated with our products and start working on access to required applications.
• Within 60 days you’ll
  • Complete the onboarding process and join troubleshooting sessions with other engineers to learn the internal complexities. 
• Within 90 days you’ll
  •  Independently handle customer cases and incidents while working collaboratively with multiple internal teams.

What we offer 

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care