Director of Account Management

About Us

Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.

About the Role

At Scorpion, we’re passionate about helping our clients grow—and we’re looking for a Director of Account Management who shares that drive. In this leadership role, you’ll guide and support a team of Account Managers focused on delivering exceptional outcomes for clients in the Home Service vertical. Your team's success will be defined by client retention and revenue growth.

We’re seeking a people-first leader with deep digital marketing experience, strong business acumen, and the ability to foster team development, cross-functional collaboration, and customer obsession.

What Your Success Will Look Like

• Team Leadership & Development:  You empower your team through coaching, real-time feedback, and development opportunities. You create a culture of trust, accountability, and excellence. You lead by example—guiding Account Managers through calls, emails, campaign reviews, escalations, and strategic planning.
• Industry Expertise:  You're plugged into the Home Service industry and understand how to help our clients stay ahead. You bring insights to the table about evolving trends, market dynamics, and client needs.
• Client Success & Retention:  You ensure clients feel supported, informed, and confident in their partnership with Scorpion. You step in during escalations as a coach and guide, helping your team learn from each situation.
• Strategic Growth:  You develop initiatives that grow our existing client relationships through renewals, upsells, and added value—contributing directly to our long-term success.
• Process Optimization:  You refine workflows to increase efficiency and impact. You remove roadblocks, elevate standards, and align team efforts with larger business objectives.
• Cross-Functional Collaboration:  You actively collaborate with Sales, Marketing, and Product to ensure we’re delivering consistent messaging, cohesive experiences, and innovative solutions to our clients.
• Performance & Results:  You use data to drive decision-making, monitor KPIs, and celebrate wins while identifying opportunities for improvement.

Who You Are And What You Bring

• 7+ years of experience in account management or client service roles in a Digital Marketing Agency (or similar industry)
• 3+ of experience leading and mentoring teams
• 2+ years of experience in Home Service or a demonstrated ability to quickly learn vertical-specific nuances
• Deep understanding of digital marketing strategies and tools
• A strong strategic mindset—you develop plans that drive real results
• An inclusive, empowering leader who builds trust and elevates others
• Excellent communicator and relationship-builder who thrives in cross-functional environments
• Proficient in CRM systems and other client service platforms
• Adapts quickly in a fast-paced environment, mastering any internal systems quickly
• Thrives in fast-paced environments and adapts quickly to changing priorities
• Confident presenter with strong executive presence and the ability to align team objectives with company strategy

Our Scorpion Values

• Winning Mindset:  When our clients win, we win.
• Genuine Care:  We only succeed when we are truly invested in our clients and each other.
• Unmatched Results:  We deliver more than expected–and then some–driving the best results and impacting lives.
• Constant Improvement:  We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
• Unbeatable Teamwork:  We come from different backgrounds but have the same vision. We only get there by doing it together,