Enterprise Operations Global Strategy Director- Hybrid

This high-impact, high visibility role leads the Enterprise Global Strategy team, aimed at evolving the supplier management function to deliver an industry-leading global transformation and strategic partnership framework.

This role leads with the priorities of the business, brings to the table strong business acumen, and anticipates business needs to lead a team of strategy partner experts to support the objectives and priorities of the enterprise and the customers we serve, placing work with the right partners, in the right locations, at the right value.

Serves as an enablement partner of organizational stakeholders across the enterprise regarding various aspects of the partner program(s) including, global strategy development and execution, initiation of contract discussions, evaluation of partner enterprise performance including measurement of service level agreements and KPIs.

This role leads a team to deliver industry knowledge, third-party risk management assessments, and relationship building to identify solutions for business objectives and priorities. Identifies emerging markets, technology opportunities, and solutions for business process efficiency. Provides guidance and sightline into the Global Service Partner (GSP) contracts and support GSP onboarding efforts, across 19 GSPs in 8 different countries across the globe.

This role partners with outsourced leadership to ensure that GSPs are motivated and receive proper direction and context to achieve top performance against quality, operational efficiency, adherence to policy, procedure and defined customer process, delivering a seamless customer experience.

The successful candidate will be able to leverage previous business & vendor experience, as well as subject matter expertise, to lead a strategic team, and navigate a complex landscape of matrix partners and leaders. 

Role Components and Responsibilities

• Sets priorities for the organization and stakeholders to ensure business priority delivery and strategy execution with enterprise operational leaders.
• Develops, implements, and manages supplier governance strategy execution and frameworks. Utilizes supplier relationship management best practices to ensure a consistent and high-quality delivery of services and products, adherence and compliance with corporate policies and procedure, and appropriate alignment/engagement at various levels of the organization.  
• Consult and advise the business on how to maximize their strategic partnerships and how they can leverage them to execute on their business priorities
• Work with the operations teams and other colleagues such as procurement, third party risk management, and legal to deliver and execute an optimal on-going sourcing strategy and an efficient use of supplier resources
• Lead and direct the proactive management and understanding of industry best practices, assist benchmarking efforts and provide insights to internal operations teams. 
• Strategic oversight of vendors and governance of the quality of their delivery to the enterprise.
• Develop, nurture and deliver collaborative partnerships with vendors, operations teams, project control teams, and other internal teams.
• Proactive communication at the Executive level to create transparency and the identification of risk, impacts and mitigation.
• Provide trending, analysis and resolution of issues impacting system performance and business continuity.
• Effectively communicate the Cigna vision and help create and drive a culture that’s aligned with Cigna's brand
• Drive innovation and pilot projects to increase efficiency, drive savings, reduce risk and maximize value for the business
• Assist in driving total cost of ownership reductions and operational improvement efforts
• Facilitate the constructive handling or resolution of conflict both internally and externally with our external entities/suppliers
• Foster strategic relationships with internal and external customers 

QUALIFICATIONS AND COMPETENCIES:

• 5 + Years of experience in Sourcing Strategy, Operations Strategy, leading global operations teams, vendor management, or procurement
• Bachelors degree or 10 years of professional experience, MBA preferred
• Proven experience in creating and managing operational metrics
• Medicare/Medicaid, general healthcare/PBM industry, and business process outsourcing knowledge a plus.
• Able to define and establish new processes with appropriate controls
• Experience working in a highly complex, matrixed environment
• An appetite for acting courageously and challenging the status quo
• Strong partnership and team building skills
• Proven track record in motivating team members to achieve goals.
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