Senior Manager, Distribution & Indirect Sales

States considered: PA, NJ

Role Description

The Senior Manager, Distribution & Indirect Sales, shapes the overall strategy to strengthen operational capabilities for indirect sales reporting and distribution rebate management.    

• Leads strategic project initiatives and drives creative solutions in a complex environment.

• Anticipates change, plans for it and tackles potential problems in advance.   Proactively identifies issues prior to escalation by cross functional teams.  

• Develops SOPs, analytics and KPIs to proactively monitor indirect sales submissions from reporters, ensure indirect sales system (ex: ISIS, Vistex) continuity and identify opportunities to build out internal capabilities and/or partner with external vendors.  

• Applies technical acumen to identify root cause of system issues in complex situations and offer solutions to permanently fix problems. 

• Oversees daily operations of a team responsible for the management and administration of distributor chargeback/rebate payments.   This includes:
  • Providing recommendations to Channel, Sales, and Leadership teams on contract verbiage and how best to support new strategies. 
  • Partnership with Finance on the approval of rebate payments and any required accrual support. 
  • Business ownership for the Channel EDGE Pricing & Rebate Distribution site. 

• Manages daily operations of a team responsible for accurate and timely processing of EDI reported indirect sales, manually reported indirect sales, and customer hierarchy maintenance.   This includes coordination and oversight of year-end sales processing deadlines with key stakeholders.  

• Serves as Zoetis’ AHI EDI Project representative.  Coordinates all EDI, AHN and sales processing activities with third party vendor (DXC/Reliance Data).  Partners with the Field Force, Retail and Channel teams to onboard new EDI reporters.

• Partners with Retail and Channel Teams to support new business needs and initiatives within an expanding and complex Animal Health market.

• Participates in regular SOX audits for indirect sales and rebates controls, leading walkthroughs and providing supporting documentation.

• Leads by example and fosters an environment that promotes colleague development, creative thinking, empowerment, and two-way communication.

• Builds team knowledge on indirect sales processes, distributor rebate programs, documentation requirements and related business systems.  

Qualifications:

• BS, BA degree is required. 
• Minimum 5+ years of distribution and rebate experience or related function in professional operational environment.
• Prior hands-on knowledge and experience with Vistex, Model N, SAP, ISIS or similar system.
• Working knowledge of key Zoetis programs (LE, MZR) is strongly preferred.
• Experience in pharma/healthcare industry with expertise in supporting wholesaler service fees and chargebacks is strongly preferred.
• Demonstrated analytical, problem-solving and negotiation skills.
• Experience working in a fast-paced environment; effective in managing and prioritizing multiple assignments.
• Ability to comprehend and navigate complex scenarios from problem to resolution.
• Strong oral and written communication skills enabling tailored and effective messaging across various audiences and management levels.
• Strong customer service commitment and orientation are critical to this role.
• Ability to exercise good judgment and make thoughtful/fair decisions based on relevant information.
• Ability to attend AHI project, key distributor, and internal meetings (up to 10% travel). 

Full time

Regular

Colleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gend