Program Manager: City Harvest Food Bank and Handyman Program

Description

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

WHAT MAKES VOA SPECIAL?

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

JOB SUMMARY

The Program Manager is responsible for the overall development and operation of the Safety of Seniors/Handyman Program; a fall prevention and minor home repair program for senior citizens, and the City Harvest Food Bank Program in compliance with Volunteers of America guidelines; which include program development, personnel management, volunteer recruiting and management, data collection and fiscal management, implementing home safety assessment program, the development and management of all agency food drives. Developing and maintaining professional liaison relationships within the community and with partner agencies for respective programs.

Essential Duties and Responsibilities 

Program Operations

• Recruit, train, supervise, and evaluate program staff for City Harvest and Handyman      
• Coordinate procurement and distribution of food.
• Ensures that the senior's voice is heard, and the senior's ideas play a prominent role in programming.
• Lead the execution of day-to-day operations in the City Harvest Program, ensuring smooth operation during open hours (Monday–Thursday, 8 AM–12 PM).
• Ensure services align with the evolving needs of older adults by analyzing service statistics, demographic trends, and best practices.

Finance and Revenue Generation

• Assist the Senior Director in developing and managing program budgets, monitoring revenue and expenses to ensure fiscal responsibility.
• Identify and pursue funding opportunities, including grants and foundations, to enhance program sustainability and service delivery.

Compliance and Reporting

• Ensure compliance with SUA and other funders' policies and procedures, maintaining necessary records and documentation.
• Leverage the database to manage program data, monitor service metrics, and generate reports that inform program evaluation and drive continuous improvement. 
• Prepare and submit grant applications and reports, ensuring compliance with all funding requirements.
• Distribute and analyze annual client satisfaction surveys, overseeing outcome measurements to assess program performance.

Community Relations and Outreach

• Maintain meaningful communication and relationships with community partners, regulatory organizations, and service providers.
• Plan and implement outreach efforts to raise awareness of program services and educate the public on the needs of older adults.

Staff and Volunteer Management

• Oversee volunteer recruitment, orientation, and recognition to support program needs.

Support to Program and Operations

• Act as a backup as needed for operational tasks, including City Harvest Coverage or client calls and assessments.
• Complete additional tasks as assigned in alignment with program goals.

SUPERVISORY RESPONSIBILITIES

· City Harvest Driver/Coordinator (1 FTE)

· Handyman Program Coordinator (1-2 FTE)

· Handyman Repair Person (2 PT - @ .5 FTE)

· Program Volunteers

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable a