Director, Pharmacy Revenue Cycle Management

Under the guidance of the Senior Director of Client Excellence, the Director of Client Excellence - Healthcare is accountable for ensuring the delivery of industry-leading client excellence and value delivery in the oversight of the Pharmacy Revenue Cycle Management department. This role involves close collaboration with cross-functional partners to implement operational processes that align with client needs and resolve customer service issues. Additionally, the Director is responsible for fostering a team culture centered on Inmar’s Standards, Values and Beliefs.

Primary Accountabilities: 

• Leadership (50%)

  • Lead, mentor, and develop a team of Client Success Managers.

  • Guide the Client Success Management Team in establishing and adhering to best practices for servicing clients, including managing client inquiries and project work.

  •  Oversee the reconciliation of pharmacy accounts receivable.

  •   Ensure effective recruitment and retention of high-quality team members.

  •   Maintain open communication channels with the team, peers, and senior leadership, and allocate resources efficiently to achieve departmental goals.

• Communication and Collaboration (25%)

  •  Cultivate and sustain strong, enduring relationships with key clients.

  •   Act as the primary point of contact for escalated client issues and concerns.

  • Proactively identify opportunities to enhance the client experience and deliver added value.

  • Regularly communicate with internal stakeholders to share client feedback and insights.

  • Collaborate with Product and Engineering teams to advocate for client needs and priorities.

• Process Improvement and Optimization (25%)

  •  Continuously assess and optimize client success processes and workflows.

  •  Implement tools and systems to enhance efficiency and effectiveness.

 Ensure alignment with industry best practices and standards.

Required Qualifications:

• Bachelors degree preferred, or equivalent combination of education and work experience

• 10 years of experience management experience , preferably in operations leadership; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position

 

Individual Competencies:

• Integrity:  Gains the trust of others by taking responsibility for your own actions and telling the truth. Follows through on commitments and agreements; Respects confidentiality; Maintains confidentiality regardless of pressure from others.

• Personal Credibility:  Demonstrates concern that one be perceived as responsible, reliable, and trustworthy.

• Teamwork:  Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.

• Adaptable:  Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.

• Establish Focus: The ability to develop and communicate goals in support of the business' mission.

• Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.

• Communication:  Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent.

• Collaboration: Works collaboratively with others to achieve group goals and objectives.

• Effective Execution: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.

• Taking Initiative: Takes charge and capitalizes on oppor