Medical Billing Analyst (hybrid)

Medical Billing Analyst (hybrid) 

The Medical Billing Analyst is a member of the team that provides Medical Billing services to Enliven Health customers. This entry level customer facing position provides Tier 1 phone and email support and is expected to develop and maintain an in-depth understanding of the Enliven Health Medical Billing application and the required knowledge necessary to successful assist clients with Medical Billing claims submissions.
Principal Duties and Responsibilities:

• Utilize diagnostic procedures to assist customers in the identification of errors, problems, and inaccuracies in claim documentation and provide appropriate recommendations or escalate issue to Medical Billing Lead Analyst.
• Help customers understand Medical Billing policies (Medicare, state Medicaid and 3rd party insurance) and related terminology.
• Utilize webinars to education and train customers on basic Medical Billing application.
• Assist customers with troubleshooting related to Enliven Health supported software or claim processing via phone or desktop sharing software.
• Log all customer communication within the call tracking system.
• Document and escalate technical issues to management.
• Manage difficult or emotional customer situations; respond promptly to customer or team needs.
• Coach customers on best practices (technical and business process).
• Maintain a good knowledge of Medical Billing product, policies and industry changes.
• Learn product updates and enhancements when deployed.
• Maintain absolute confidentiality and compliance with HIPAA guidelines for corporate and customer information.
• Promote and adhere to Omnicell’s mission, core values and vision.
• Maintain satisfactory attendance in accordance with policy.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Ability to learn, understand and communicate Medical Billing policies (Medicare, Medicaid, and 3rd party insurance) and related terminology.
• Ability to skillfully gather and analyze information, strong analytical skills.
• Strong basic mathematical skills including the ability to perform mathematical conversions.
• Effectively and calmly handle high in-bound call volume and stressful situations.
• Intermediate knowledge of MS Word, Excel and PowerPoint.
• Proficiency in general office automation including operation of Sfax application, copy machines and Customer Relationship Management (CRM) phone systems.
• Ability to understand and apply standard operating procedures.
• Minimum typing speed of thirty-five (35) words per minute and ten-key by touch.
• Ability to establish/maintain cooperative working relationships with staff and customers.
• Exceptional verbal communication skills and strong written communication skills.
• Self-starter, capable of working with minimal supervision.
• Ability to identify and resolve problems in a timely manner.
• Capable of identifying and completing tasks independently and with a sense of urgency.
• Excellent organizational skills including prioritization and planning of work activities and effective use of time.

Basic Qualifications:

• High School Diploma/GED
• One to two years’ experience in either customer service, product support or professional work environment.

Preferred Qualifications

• Direct work experience in a DME/Medical Billing, insurance, or pharmacy related industry a plus.
• In-bound phone/email customer support experience a plus.

Work Environment and Physical Demands:
The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• In-Office or can go on a hybrid schedule after successful completion of training. Fort Worth, TX
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”    Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.  Our guiding principles inform ev