Sr Analyst Business Applications

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Job Title

Senior Analyst Business Applications -Vascular Customer Service

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Senior Analyst Business Applications -Vascular Customer Service

This position works out of Temecula office in the Vascular division. 

Abbott Vascular provides innovative, minimally invasive, and cost-effective products for treatment of vascular disease.

What You'll Do:

The primary purpose of the Senior Analyst is to support Customer Service and Commercial functions by development and implementation of systems and processes. The Senior Analyst is responsible for liaison between the business and cross functional teams to develop and enhance business tools, processes, and helping to ensure that recommendations optimize business performance.

Main responsibilities

• Understand the business environment and relate knowledge of internal and external activities to uncover process, and system improvements to support the commercial teams.
• Stay updated with industry trends, best practices, and new systems tools, and implement them within business processes. Identify areas of improvement and provide solutions to enhance customer service, efficiency, and accuracy.
• Liaise with IT and other cross functional teams to maintain and support business systems and processes.
• Lead/participate in project teams to design and implement process/system solutions.
• Supports end-users in the day-to-day use of department systems and implement solutions to issues including training, process updates, documentation, system break fix or enhancements.
• Establishes and cultivates an extensive network of support to facilitate completion of assignments. May interact with Vendors.
• Participates in the development of less experienced staff by setting an example, providing guidance, and offering counsel.
• Initiates/maintains work schedule and plans non-routine tasks with approval.
• Exercises judgement in selecting innovative, practical methods to achieve problem resolution.

Required Qualifications:

Education:

Bachelor’s degree in related field or an equivalent combination of education and work experience.

Experience:

Minimum of 6 years of related experience. Understanding of commercial functional area preferred.

Knowledge:

Solid understanding and application of business concepts, procedures, and practices.

Will perform job in a quality system environment.

Works on problems of diverse scope that require innovative thought, data analysis and critical thinking.

Project management experience.

Exercises judgement within generally defined practices and policies.