AVP, Legal Ethics, Quality Audit and Operations - Trial Division

If you're passionate about being part of a diverse organization that enables a Fortune 100 company to deliver innovative business solutions with excellence, then Nationwide's Legal team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Please Note: This position will sit in Columbus, Ohio.

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Job Description Summary

Would you thrive in an environment where you can develop strategic vision and objectives to lead ongoing transformation and evolution of Ethics, Quality Assurance, and Training, supporting the mission of a Fortune 100 insurance company to protect people, businesses and futures with extraordinary care? If you possess strong leadership skills along with the academic credentials, strong analytical skills, ethical and operational acumen needed for successful legal, quality and operations work, our Trial Division team may be for you!

Nationwide Trial Division (NTD) is a national team with multiple regions across the United States. As AVP, Legal Ethics, Quality Audit and Operations, you’ll lead and manage a team supporting these areas for all regions and practices, including attorneys and paralegals. Your role as a leader in NTD will offer the opportunity for continuous innovation of training curriculum delivery and methodology, and the development of strategies for leveraging new technologies and distance learning techniques. In addition, you will be responsible for the budget of the Quality, Ethics, and Training teams including the annual Quality Assurance Reviews for each NTD office. You’ll be responsible for the overall quality-control efforts for the practices and procedures within Trial Division. We’ll count on you to oversee the performance of the Ethics team to ensure that sound, legally defensible decisions are made with respect to NTD attorney and associate activities. Additionally, you will have responsibility for leading the Trial Division Centralized Filing Unit and related administrative support that the team provides across the firm, as well as for collaborating closely with our technology partners to ensure effective and efficient technology solutions are in place for each of our trial offices. You’ll cultivate and maintain strong and enduring relationships with NTD VPs and AVPs, as well as with other senior Claims leaders and Claims Quality (QA). This role offers the opportunity to demonstrate a very broad litigation and legal P&C background, and to leverage your excellent communication and relationship-building skills.

Job Description

Key Responsibilities:  

• Develops and implements quality-control programs across NTD operations. Creates appropriate testing, scoring and management reporting, procedures and processes including development and execution of risk based audit processes and procedures ensuring management addresses noted findings. Works with Claims QA team to implement a risk-based approach to drive better file quality across NTD’s case assignments (>25,000). Monitors adherence to compliance with state and federal laws and regulations.  

• Identifies operational opportunities and/or weakness via trend analysis, data review, leadership interviews and assessments. Partners with NTD leaders and staff on development of corporate Best Practices. Assists in assessing changing laws and regulations and develops appropriate testing for same.  

• Designs, develops, and delivers the learning experience to include proactive insight and reinforcement.  Cultivates relationships with key Claims partners across the enterprise becoming a trusted advisory and partner to achieve mutual goals, exchange best practices, knowledge and information.

• Develops programs to help NTD associates prepare to handle more commercial litigation defense work as the business evolves.  

• Drives innovation and best practices throughout the organization by staying relevant on industry practices and trial division’s capabilities in these areas.

• Leads the performance of the legal ethics team to deliver sound, legally defensible decisions in response to discovery, liability theories, and state bar inquiries across the country. Directs the