Service Technician-Mobile Diagnostics

Description

SERVICE MOBILE TECHNICIAN

Reports To: Mobile Service Manager

Summary

The Service Mobile Technician is specifically for those service technicians whose primary function is to work from a service mobile unit. The individual requires significant of expertise and independent work time. The highest safety standard working on units and driving the vehicles is required for a mobile technician.

Please note that no work will be conducted roadside and the equipment must be in secure and safe environment for our personnel

The primary function of the service technician is to diagnose and complete repairs on heavy and medium duty trucks. Individual will perform a variety of tasks on heavy-duty trucks, large construction vehicles, buses and tractor trailers. Those tasks include Inspection, diagnosis, maintenance, installation and repair of components, engines, systems related to the heavy duty and medium duty vehicles.

Key Responsibilities

• Perform recommended routine maintenance procedures.
• Perform diagnostic tests for issues failures and performance 
• Determine a course of action for damaged parts and systems.
• Routinely use computerized equipment and specialized tooling.  
• Completes assigned repairs and tasks in a timely and safe manner.
• Accurately records time, cause and correction on Repair Orders.
• Test components that may require to drive trucks before and after repairs.
• Participate and completes technical training and professional development. 
• Other duties as assigned 

 Business Skills 

Individual has demonstrated a strong set of business skills listed below

• Continuous Learning - Taking initiative to regularly learn new concepts, technologies and/or methods
•  Decision Making - Analyzing all aspects of a situation to make consistently sound and timely decisions
•  Resiliency - Quickly recovering from adversity
•  Teamwork - Cooperating with others to meet objectives
• Customer Focus - Anticipating, meeting and/or exceeding customer needs, wants and expectations
• Self Starting - Demonstrating initiative and willingness to begin working
•  Time and Priority Management - Prioritizing and completing tasks in order to deliver desired outcomes within allotted timeframes

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• To perform this job successfully, an individual should have knowledge of basic Computer skills and Repair Order Processing Software. 
• Certificates, Licenses, Registrations 
• Position requires a valid drivers license and the ability to operate motor vehicles. All service technicians must maintain a safe driving record.
•  A current Commercial Driver's License is preferred but not required.
• Working hours: Heavy-duty diesel technicians may work varying shifts, including evenings, weekends, and potentially on-call or emergency repair shifts, as diesel engine maintenance and repairs are often required outside of regular business hours.
• To perform this job successfully, an individual should have knowledge of basic Computer skills and Repair Order Processing Software. 
• Position requires a valid drivers license and the ability to operate motor vehicles. All service technicians must maintain a safe driving record.
• A valid medical certificate (FMCSA) is required for the mobile technician position. A current Commercial Driver's License is preferred but not required.
• Working hours: Heavy-duty diesel technicians may work varying shifts, including evenings, weekends, and potentially on-call or emergency repair shifts, as diesel engine maintenance and repairs are often required outside of regular business hours.

Behaviors

Candidate needs to have the following behaviors for superior job performance.

•  Interaction - The job requires frequent communication and engagement with others.
•  People-Oriented - The job requires building rapport with a wide range of individuals.
•  Customer-Oriented - The job requires identification and fulfillment of customer expectations.
•  Versatile - The job requires adapting to various situations with ease.
•  Frequent Change - The job requires rapid shifts between tasks.
•  Urgency - The job requires dec