Technical Support Analyst - (L2/L3 - Linux & SQL)

<div class="content-intro"><p>Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC.</p> <div id="fortidlp-input-element-parent"></div></div><p><strong>About Banyan Software: </strong></p> <p>Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build, and grow great enterprise software businesses around the world that have dominant positions in niche vertical markets. Founded in 2016 with a permanent capital base, Banyan follows a buy-and-hold-for-life strategy designed to preserve founder legacies and support long-term growth. Banyan is proud to be&nbsp;Great Place to Work® Certified, committed to making an enduring impact, and recognized for the last five years as one of the fastest-growing private companies in the U.S. on the Inc. 5000, as well as a top 10 company on the Deloitte Technology Fast 500.</p> <p><strong>About Comtronic Systems (A Banyan Portfolio):</strong></p> <p>Comtronic Systems delivers enterprise software solutions that support collections and financial services organizations. Its flagship platforms, Debtmaster and CallThru, power mission-critical operations for clients through integrated database and telephony systems.&nbsp;Operating in a high-availability, production-critical environment, Comtronic supports complex client workflows where reliability, responsiveness, and technical depth are essential. The CallThru platform combines VoIP, database integration, and infrastructure components to enable scalable communication systems for clients.</p> <p><strong>About the Role:</strong></p> <p>Comtronic Systems are seeking a highly capable <strong>Technical Support Analyst (CallThru Platform)</strong> to support, troubleshoot, and enhance our telephony and database-driven systems. This is an advanced technical support role that combines customer interaction, system troubleshooting, and platform-level ownership.&nbsp;You will serve as a key point of contact for clients while also working deeply within the CallThru platform, diagnosing issues across Linux systems, VoIP infrastructure, and SQL databases. The role r