Product Owner, Associate Director - Salesforce

Are you ready to make an impact at DTCC? 

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits 
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). 

The Impact you will have in this role:

Being a member of the Enterprise Digital Solutions (EDS) Team, the Product Owner translates the vision into a roadmap made up of squad deliverables to achieve the business strategy while enhancing value to the client. This is done through leading scope and the product backlog in collaboration with the squad, Product Manager, key stakeholders (internal and external to EDS), and clients / end-users (targeted personas).

Your Primary Responsibilities:

• Translates the vision and the roadmap into squad deliverables and release plans 
• Cultivates relationships with key partners to maintain alignment to achieve strategic objectives 
• Manages the squad’s work: Creates and refines the backlog with the squad to provide the right level of detail at the right time to achieve definition of ready (preparation for development) – Continuously accepts or rejects completed work, according to acceptance criteria – Seeks feedback from partners and clients and incorporates into future backlog items 
• Evaluates shared issues, risks, and dependencies for resolution 
• Incorporates and prioritizes technical work, as required, to deliver on release objectives 
• Brings the voice of the key customers into the squad and the voice of the squad to the organization 
• Maximizes delivered value by evaluating implementation alternatives and considering impact of cost, schedule, and risk profiles
• Support the iterative business planning process and assist in the development of new project concepts and estimates
• Provide periodic status updates to Key Customers
• Regularly assess and improve platform standards and usage
• Keep the wider PO team informed and train junior members as needed.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Bachelor's or master’s degree preferred, or equivalent experience
• Must be certified Salesforce Administrator
• A minimum of 5 years of Salesforce Product Owner experience within a large enterprise 

Talents Needed for Success:

• Experience with end-to-end Salesforce implementations in large financial organizations and AI agent deployment. 
• Service Cloud Consultant or Experience Cloud Consultant certification is a plus
• Experience in Agile Development and working with multiple scrum teams
• Experience working with large cross-functional teams, across multiple time zones
• Experience with Jira and AppExchange packages 
• Effectively translates the vision and prioritizes the roadmap to deliver the highest value to satisfy customer needs
• Possesses and leverages deep understanding of AI, AI Agents, Salesforce domain, and relevant technologies
• Capable of communicating and influencing all partners (technology, clients, finance, integration, sales, ops) to consistently deliver the right products and solutions
• Brings enthusiasm to the squad by showing passion and commitment to new ways of working
• Understands value in building significant and trusting relationships 
• Is committed to continuous improvement and adaptation to embrace change 
• Seeks and reflects on feedback to advise and drive growth
• Exemplifies DTCC’s leadership proficiencies for Product Owners by incorporating behaviors and values into daily work, including influencing, decision making and organizational savvy
• Exhibits strong understanding of Enterprise Agile frameworks and roles to maximize value delivery
• Understands and uses applicable work management tools (i.e. JIRA) for decision making and collaboration

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