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The Senior Application Architect designs and develops IT applications architecture solutions to business problems in alignment with the enterprise architecture direction and standards. The Senior Application Architect work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Application Architect is responsible for Architecture design, planning, Cloud migration and performance of several platforms that are used to support Humana’s members.  The platforms consist of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market research.  These platforms are at the core of our strategy to solicit direct feedback from the communities that we serve as well as enable the video channel for guidance centers supporting our senior population. You will be responsible for the architecture of multiple projects and ensure designs are being followed by team and provide technical advice. As we look to migrate and modernize our products to a cloud platform, you will be able to play a role in defining/implementing cloud architecture, mentoring team members on cloud technology and working with our enterprise groups to implement proper standards.

The Senior Application Architect performs technical planning, architecture development and modification of specifications. Develops specifications for new products/services, applications and service offerings. Making architectural decisions that will be followed by Software Engineers. Documenting application development processes, procedures, and standards .Assesses the compatibility and integration of products/services proposed as standards in order to ensure an integrated architecture across interdependent applications. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Use your skills to make an impact
 

Required Responsibilities:

• Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform
• Partner with product managers and product owners to understand business needs and develop architecture solutions and blueprints for the customer experience center platform solutions
• Lead and govern technical solutions meeting functional/non-functional requirements and drive technology solution implementations
• Establish cloud platform governing and operating model
• Provide best practice recommendations and optimization opportunities within the contact center experience platform
• Collaborate with internal and external stakeholders for designing and building application architecture and components

Preferred Skillset:

• Experience as a Cloud Architect involving large scale cloud contact center experience solutions (SaaS vendor solutions like NICE, Genesys, etc.)
• Experience in implementing capabilities including (but not limited to): Omni-channel – “Queuing, routing, and experience”, Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management, AI/ML, Chatbots etc.
• Experience integrating contact center applications with other SaaS cloud solution (like Salesforce, ServiceNow, MS Dynamics, etc.).
• Technically hands-on experience with setting up pilots and POC for solution evaluations on the SaaS platform
• Architecture development experience across Business, Application, Data and Technology domains
• Excellent communication and influencing skills
• Experience of leading major strategic business and IT transformation programs
• Ability to explain complex technical issues in a way that non-technical people may understand
• Proven track record of mentoring team in adopting new technologies
• Working with vendors to enhance tool capabilities to meet enterprise needs
• Using agile methodologies (ex: SAFe), have experience with waterfall as well