Senior Workspace Experience Coordinator

Role Purpose: 

The Senior Workspace Experience Coordinator plays a vital role in ensuring the seamless and timely execution of all tasks related to Workspace Services. Your primary objective is to cultivate a productive and well-organized work environment that aligns with the broader objectives of our client.  Operating from their HQ office in Norwalk, your role is pivotal in supporting day-to-day on-site operations and addressing local business needs.   

As the primary on-the-ground resource for office operations, this role proactively identifies opportunities to enhance efficiency, elevate employee experience, and optimize workplace functionality.  The Senior Coordinator ensures a 5-star experience for staff, visitors, and contractors while maintaining a safe, welcoming, and well-functioning environment. By handling both logistical and physical space matters with a high level of autonomy, they enable the business to remain focused on its core tasks.  Operating at the intersection of hospitality, workplace services, and facilities operations, they take ownership of maintaining a productive and engaging workplace with a strong commitment to excellence. 

Core Responsibilities: 

• Manage the operational aspects of the Facilities Management & Workspace Services (soft & hard) for our client, BHI, in alignment with the MSA. 

• Ensure operational excellence in: 

Reception and Administrative Support 

• Serve as the primary front-of-house representative, ensuring a professional, welcoming, and well-organized reception experience for employees and visitors. 

• Manage all reception duties, including greeting guests, handling visitor check-ins, and directing inquiries to the appropriate contacts. 

• Maintain and manage accurate logs of shipments, visitor records, guest access badge distribution, and office inventory, ensuring records are up to date and easily accessible for tracking and reporting purposes. 

• Manage incoming communication by answering calls, responding to emails, and handling mail and package distribution efficiently. 

• ​​​Receive and distribute deliveries and mail. 

Meeting Room & Hospitality Support: 

• Ensure meeting rooms are always ready by overseeing cleanliness, setup, and functionality, including AV equipment checks and room organization, and proactively resetting spaces after meetings to maintain a seamless experience for the next users. 

• Support event and meeting setup logistics, including catering, furniture arrangement, seating plac