Director of Student Financial Services

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About Northern Essex Community College:
 

THE COLLEGE: Northern Essex Community College (NECC) serves about 5,000 credit students each semester on two campuses located in the beautiful, historic Merrimack Valley region of northeast Massachusetts.  Our suburban Haverhill campus sits on 106 acres near Kenoza Lake and features a Technology Center and an award-winning Student One-Stop Center.  Our urban campus in Lawrence occupies a number of buildings in the heart of downtown.  Most recently, we have constructed a new 44,000 square foot health technologies facility, the Dr. Ibrahim El-Hefni Allied Health & Technology Center.  Both campuses are a short drive to Boston and to the beaches and state parks along the coast.

The College has been building an organizational culture that values initiative and innovation, and seeks to identify and develop the strengths in students, faculty, staff, and programs in order to grow and improve.  NECC is also committed to using evidence to guide planning and decision-making.  These values are reflected in the use of Appreciative Inquiry for strategic planning and accreditation; in our investment in strengths-based, institution-wide professional development; and in our ten-year involvement as a Leader College in Achieving the Dream, a national network of community colleges dedicated to using data to close student achievement gaps.

We are also committed to the recruitment and retention of a diverse workforce that reflects the communities we serve.  With over 40% Hispanic students, NECC was the first federally recognized Hispanic Serving Institution (HSI) in New England.

We seek leaders who are committed to the community college mission, actively engaged in promoting diversity, and prepared to use their unique strengths and innovation with the goal of student success.

Job Description:
 

POSITION: Full-Time Director of Student Financial Services (Director): Financial Aid; Haverhill Campus; 37.5 hours per week; Non-Unit Professional Position.

SUMMARY: Reporting to the Executive Director of Enrollment Management, the Director of Student Financial Services provides strategic leadership and operational oversight for all student financial operations, including financial aid administration, student accounts, billing, and collections. This role ensures the delivery of accurate, compliant, and student-centered financial services that support enrollment, retention, and student success. The Director develops and implements policies, systems, and processes that promote regulatory compliance, fiscal integrity, and operational efficiency while fostering a culture of service excellence. Working collaboratively with campus partners, the Director serves as the institution's chief expert on federal, state, and institutional financial aid regulations and student financial policies, guiding data-informed decision-making and contributing to long-term financial planning. The position requires strong leadership, deep regulatory knowledge, and a commitment to equitable access to higher education.

RESPONSIBILITIES:

The responsibilities include, but are not limited to the following:

• Provide vision and direction for all Student Financial Services operations, including financial aid, billing, and collections.
• Develop long-term strategies that support institutional enrollment, retention, and student success goals.
• Lead continuous improvement initiatives to enhance service delivery, efficiency, and compliance.
• Oversee the administration of federal, state, and institutional financial aid programs.
• Ensure compliance with Title IV regulations, state rules, and institutional policies.
• Monitor awarding processes, verification, satisfactory academic progre