Industrial Engineering Senior Consultant II

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Senior Consultant role is within the Customer Experience Transformation Team and is responsible for developing and managing business relationships and acts as a project lead to complete industrial engineering projects with minimal oversight by conducting analyses and developing data-driven process insights and actions. This position is responsible for aiding in the development, execution and leadership of projects across various business areas specifically within process/task mining and mapping. The goal of this team will be to ensure the optimal solution tackles the Area of Responsibilities pain points.

Key Responsibilities

• Develops in-depth ideas and materials, insures understanding of technical matters by non-technical, executive decision makers

• Gathers functional AOR requirements and translates them to technical requirements, depending on the solution

• Integrates external research, subject matter knowledge, and best practices with industry experience, relevant related disciplines, program/process design principles, and business goals and strategy

• Analyzes ambiguous problems. Breaks down complex information in a systematic and communicable manner

• Impacts department results through innovation and provision of authoritative advice

• Identifies and manages enterprise-wide product and process improvement opportunities that improve the customer experience, reduce expenses, and ultimately help to ensure the achievement of long-term profitable growth

• Excellent analytical skills to identify process inefficiencies and understand the root causes – always in close collaboration with the customer/AOR and with focus on improving overall customer experience

• Participates in the design of leading-edge approaches and solutions utilizing broad knowledge, best practices and benchmarking as well as helps develop strategic decisions.

• Develops and delivers operational dashboards and/or analyses in Celonis

• Incorporates Industrial Engineering practices and ideologies to facilitate process efficiency and optimization

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 3 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

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Skills

Analytical Thinking, Business Relationships, Process Improvements, Strategic Advice, Technical Consulting

Compensation

Compensation offered for this role is $70,500.00 - 124,125.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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