ARIZONA DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

Case Aide‐Welcome Center Record Assistant

Job Location:

Phoenix, Arizona 85021

Work Schedule: Monday to Friday,  11:00 a.m.  -8:00 p.m.

Posting Details:

Salary: $18.5570 hourly
Grade: 14
Closing Date: 7/11/2025

WHO ARE WE?

At the Arizona Department of Child Safety (“DCS”), we call ourselves "compassioneers" because everything we do is done with a compassionate heart. We work tirelessly to protect children, reunify families, ensure safe living environments and prevent unnecessary trauma. As an agency, we are proud to be a pillar of strength for our communities, and proud to do work each day that makes an impact on the world around us every day.

Becoming a Case Aide at DCS can be a life-changing event! If you have a passion to work with children and families, DCS is the place for you.

Together we can make a difference through service!

Candidates who are successfully employed as Case Aide for four (4) years will be eligible to apply for a promotional opportunity to a DCS Specialist Trainee Position ($21.7068 hourly).

WHAT DOES A CASE AIDE RECORD ASSISTANT DO?

Under the general supervision of the Operations Manager a Case Aide Record Assistant is responsible for fleet management, data entry, inventory, responsible to in person care of children 0-17 and young adults 18-20 who are in the transitional or awaiting placement with an out of home caregiver. The essential functions of the position is as follows

• Assists clients with application processes; provides case assistance to participants involved in child safety services
• Engages, observes and interacts with children to include, but not limited to performing lice treatments, changing diapers, assisting with potty training,  bathing young children and providing comfort
• Provides trauma informed care to children and young adults
• Provides clerical support to staff and clients
• Transports children to their respective placement
• Performs housekeeping functions to include, but not limited to laundry, cleaning dishes, preparing meals (for all ages) and cleaning tasks.
• DCS Hard case file management, organization, and purging. Document Management of electronic case records in computer-based Case Management System. Completes redactions and disclosures of court documents; performs clerical tasks as needed.

WHAT KNOWLEDGE, SKILLS AND ABILITIES ARE HELPFUL?

Knowledge of:
• Impacts of adverse childhood experiences (ACES) and techniques needed to support individuals that have experienced adversity.
• Trauma Informed Aare Approach
• Child development stages.
• Computers and software (Microsoft Office Suite), mobile devices, digital calendars (Outlook) & video conferencing (Microsoft Teams).

Skill in:
• Teamwork and collaboration.
• Engaging children and young adults.
• Time management and multi-tasking
• General clerical functions such as data enter and note taking.
• Verbal and written communication.
• Modeling professional behavior with those served.

Ability to:
• Understand and adhere to related state, Federal and local laws as well as DSC policies and procedures.
• Maintain boundaries
• Follow moderately complex written and oral instructions.
• Perform quality documentation.

WHAT IS REQUIRED TO BE A CASE AIDE RECORD ASSISTANT?

• High school diploma or GED
• Valid Arizona driver’s license.
• Must be able to obtain and maintain a valid Arizona Department of Public Safety Level One Fingerprint Clearance Card

Selected candidates must be able to pass a background investigation and DCS Central Registry check.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

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