Commercial Lines Account Manager (Hybrid)

About The Cashion Company, A Division of Patriot Growth Insurance Services: At The Cashion Company, integrity, excellence, and client satisfaction have been our guiding principles since 1975. As a leading insurance agency, we prioritize personalized service and expert advice to ensure our clients receive exceptional insurance solutions. Our team of dedicated professionals is committed to fostering long-lasting relationships with customers and carriers alike. We offer a dynamic work environment that supports growth and values employee well-being. Join us in delivering unparalleled service and shaping the future of insurance.

Position Overview: The Commercial Lines Account Manager provides day-to-day support to clients, serving as the primary liaison between clients, producers, and insurance carriers. This role ensures accurate policy management, timely communications, and overall client satisfaction while supporting producers in the servicing and renewal process.

Work Arrangement: This is a full-time hybrid position reporting to our office located in Little Rock, AR 3 days per week.

Professional Responsibilities:

• Build and maintain strong relationships with clients and insurance carriers
• Manage daily servicing of client accounts, including policy endorsements, coverage questions, billing inquiries, and renewals
• Educate clients on coverage, exclusions, exposures, and audits
• Maintain accurate client files in the agency management system, documenting all communications and transactions
• Prepare applications, proposals, and renewal submissions, following up to ensure timely responses
• Issue binders, certificates, policies, endorsements, and other coverage documents with accuracy
• Review policy audits and facilitate necessary corrections
• Accompany producers to client meetings as needed
• Manage workflow efficiently to process transactions accurately and on time
• Participate in continuing education and professional development opportunities
• Other duties as assigned

Qualifications and Requirements:

• High School Diploma/GED (Required)
• Active AR Property & Casualty insurance license (Required)
• College Degree in Business or related field (Preferred)
• Strong verbal and written communication skills
• Attention to detail and quality control in document creation and client communications
• Ability to manage multiple tasks efficiently and independently
• Proficiency with Microsoft Office Suite and agency management systems
• Professionalism, problem-solving skills, and client service orientation

About Patri