Ridestore Specialist - Part Time

Overview

As a Ridestore Specialist Part Time, you will perform a variety of tasks and collaborate with other departments to ensure the delivery of excellent customer service.  You will respond to customer requests for ORCA card and fare media products and services in person, over the phone, and online.  You will also respond to customer lost & found inquiries and other comments, provide transit information, and distribute transit materials.

As a part-time employee you would be working a minimum of 20 hours a week and could be offered additional hours.

Essential Duties

• Process over-the-counter retail, telephone, online, and mail order sales of electronic fare media, transit passes, tickets, and permits.  Process requests for refunds and maintain sales logs and inventory records.  Prepare daily cash sales reports and reconcile cash drawer.
• Provide service to customers calling the ORCA regional call center including product sales, troubleshooting, and general information for Community Transit, Everett Transit, King County Metro, Kitsap Transit, Pierce Transit, Sound Transit, and Washington State Ferries. 
• Receive and process lost and found articles.  Answer customer inquiries regarding lost items.
• Reply to inquiries from the public regarding route and schedule information, fares, ORCA services, troubleshooting, transfer points, operation changes, policy and procedures, etc.
• Document, monitor, and resolve customer comments and complaints, service requests, commendations, surveys, and general transit inquiries.
• Create distribution routes.  Determine placement of marketing materials and set up distribution routes both internally and externally.  Determine outlet allocation, monitor usage, restock materials, and design kiosks and display racks for materials.  
• Drive a company vehicle throughout Snohomish County to maintain and update existing Community Transit bus stop schedule posters and other transit information.
• Stock and warehouse consumer information and marketing materials, ensuring proper storage and security.  Maintain and record stock inventory weekly to ensure adequate supply for the agency and distribution outlets.  Inform the Lead or Assistant Manager of stock requirements.
• Assist customers at events and transit locations.  Assist the Sales and Distribution Lead and the Assistant Manager with clerical and administrative tasks, as needed.
• Perform other duties of a similar nature or level, as assigned.

Requirements

Minimum Qualifications

 

• 2 years of customer service experience.
• Must possess a valid Washington State driver's license and maintain a good driving record (no more than 2 moving violations and/or accidents within the last 3 years).
• Must be able to work varied hours and days of the week.  This includes weekdays, nights, weekends, and holidays.
• Ability to maintain regular and reliable attendance.
• Ability to work in all weather conditions.

 

An equivalent combination of education and experience to successfully perform the job duties is also accepted.

 

Knowledge Requirements

 

• Practices that deliver excellent customer service.
• General, basic math calculations (add, subtract, multiply, divide).

 

Skill Requirements

 

• Fostering an inclusive workplace by upholding Community Transit’s core values in support of the organization’s vision and mission.  Inspiring team commitment, pride, and trust while promoting cooperation and motivating members to achieve shared goals.  Demonstrating courtesy, sensitivity, and respect in all interactions.
• Providing effective, courteous, and professional customer service under stressful conditions.
• Effective written, verbal, and interpersonal communication.  
• Attention to detail.
• Time management.
• Money handling.
• Proficiency with Microsoft Office applications.

 

Preferred Knowledge and Skills

 

• Retail, sales, or administrative experience.
• Record maintenance and transaction recording.
• Automatic Call Distribution System or basic call management.
• Operating a cash register.

 

Working Conditions

 

70% to 80% of your work is performed in an office environment and requires the use of office equipment and technology.  You may also be required to lift and carry materials up to 50 pounds occasionally, and/or up to 20 pounds frequently.  20% to 30% of your work will be performed in the field, in noisy environments and varying weather conditions, and will require