Customer Service Representative with English and French

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Customer Care is a single point of contact team for Motorola Solutions. Multilingual call, chat and email support for prospects, customers and partners in the following languages: English, German, French, Italian, Spanish, Polish, Ukrainian.
Monday to Friday. Customer Care is part of the Centralized Managed & Support Operations (CMSO), working closely with Technical Support, Repair, Marketing, Channel Sales & Operations.

Job Description

• Handle inbound calls, chats, web inquiries and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions’ products and solutions.

• Own non-technical requests and drive through to resolution. 

• Work with the repair center on resolving issues around repair time, quality issues or shipping.

• Act as a focal point and liaise with customers, partners, engineers, and support managers.

• Assist partners/ prospective partners with questions on the PartnerEmpower program or related tools and training. Provide administrative support to both partners and internal Motorola employees.

• Make outbound calls as and when required by the Channel, Sales and Marketing teams and in accordance with the PartnerEmpower Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals.

• Obtain a level of understanding of the whole Motorola Solutions’ product portfolio and solutions.

• Act as customer facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible.

Basic Requirements

• Excellent French & English - both written and spoken.

• Sales related and / or customer oriented experience preferred.

• Excellent communication skills, both spoken and written, including listening, negotiating and influencing.

• Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team.

• High level of motivation with a will to succeed.

• Attention to detail.

We offer:

• Flexible working hours

• Hybrid mode

• Comfortable working conditions (high class offices, parking space)

• Competitive salary package

• Strong team-oriented culture

• Contract of employment

• Private medical & dental coverage

• Life insurance

• Multisport or MyBenefit vouchers

• 1000 PLN for spectacles

• Employee Pension Plan (PPE)

• Trainings and broad development opportunities

• Volleyball field and grill place next to the office

• Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.

• Access to wellness facilities and integration events

• Motorola Solutions is supporting CSR activities and encourages employees to participate.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, re