Customer Excellence Data Lead

We are looking for a Customer Excellence Data Lead with business acumen and data mining skills, to join the Costumer Excellence Team focused on improving lifetime values of Viva customers. The successful candidate will combine the competence of mining raw data and transform it into visual insights across all Viva wallet gamut of customers touchpoint, within a fast-paced, intrapreneurial environment. The Customer Excellence Data Lead will have the opportunity to contribute to a culture of customer centricity and continuous improvement, support of a dedicated team of data mining professionals and the opportunity to grow your skills and expertise in customer experience management.

Viva.com is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva.com’s mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. An advocate for a sustainable cashless economy, the Organisation delivers digital payments services across three different time zones, in 17 languages and 9 currencies, featuring over 30 payment methods. Harnessing the power of revolutionary technologies, such as the viva.com | Terminal app and Smart Checkout payment gateway, Viva.com provides an omnichannel solution, that offers seamless, conversion-boosting and secure ways to process online and in-person transactions, streamlining business operations and enhancing the customer experience.

What you will do:

• Create and use data mining and visualization reporting techniques as Power Bi to interpret information, build dashboards to track performance and understand growth levers, discover customer patterns, and eventually communicate findings orally and visually
• Design and implement solutions required for optimal extraction, transformation, and loading of data from a wideskills (y of data sources using SQL and Azure technologies
• Assist in strategy execution by setting and monitoring the appropriate KPIs
• Create automated reports using relational databases and optimize data delivery
• Perform tasks in an efficient & timely manner
• Understand business challenges and relate them with specific analytics activities
• Stay up to date with new technology trends

What you should have:

• BA in Data Analysis, Statistics or related discipline
• MSc in Data Science, Data Analysis, Statistics,Ai will be considered an asset
• 3 - 5 years of experience in relevant fields of analytics in financial services firms (preferably)
• Experience with data modeling (ex. Cohort, regression), data processing and visualization tools (indicative: PowerBI)
• Competence with relational database systems and SQL with excellent analytical combined with management skills
• Construction and management of programming skills (Python) connected to Ai technology will be considered a strong asset
• Be self-driven and a quick learner to adopt to new technologies and methodologies
• Be highly numerate with strong analytical skills and attention to detail
• English and Greek

• Be resilient, agile and adaptable to an extremely fast-paced environment
• Team-player with the ability to interact effectively with different stakeholders

What we offer:

• Competitive salary package and bonus
• Career & competencies' development
• Modern workspace environment
• Private medical & life insurance

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