Data Center Technical Team Leader

As a Data Center Lead, you will be spending more than 50% of the time working alongside Data Center Technicians in supporting installs, troubleshooting, and maintaining servers. The remaining time will be spent on daily onsite/area management of staff and other non-technical duties. You will play a crucial role in identifying and escalating opportunities within the client's infrastructure for efficiency and effectiveness improvements. Expansion of extensive knowledge and experience working with computers and related knowledge is expected along with added supervisory responsibilities. Prior leadership experience is desired.

Responsibilities 

• Oversees daily management of staff, including technician
• Approve timecards
• Coach and mentor staff to achieve high-quality results and high performance
• Conduct regular one-on-one employee status meetings to provide performance feedback as well as annual performance reviews.
• Adhere to and apply the disciplinary process related to staff performance issues
• Provides explanations for operational performance results (explain why metrics/KPIs missed, met, or exceeded targets)
• Provides input and suggestions for improving operational performance and efficiency in the local environment
• Screen and schedule burst labor resources for short-term projects
• Screen for technical capabilities and a fit for the team then recommend hire of long-term resources (work with recruiting team to interview candidates and suggest hire for backfills and new positions)
• Assist in the onboarding and training of all new hires
• Collaborate and share best practices with Data Center Leads in other locations (drive increased teamwork across regions)
• Ensure local execution of key deliverables and metrics
• Other duties as assigned by management
• Work within Meta's ticketing system and SLAs in support of the health of Meta's server fleet
• First point of contact for IC4 technicians
• Perform root cause analysis of complex technical issues and drive resolution
• Hardware installation, rack, and stack, cabling, rack integration, provisioning, and decommission
• Responsible for assisting with projects (new capacity, as well as retrofits) and repairs throughout the data center
• Understand and debug hardware, and Linux and Windows OS-related issues using command-line tools and techniques
• Execution of turn-up/turn-down processes with support from ISOS
• Analyze data to diagnose systemic issues
• Provide support to multiple locations within the Bay Area including Santa Clara, Burlingame, Sunnyvale, and Newark (2023)
• Work with internal hardware teams and vendors to help resolve complex technical issues, maintain high hardware quality levels, and influence future design to ensure ease of serviceability
• Identify and help create docum