Director, Product Management (AI)

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! 

Summary:

Bamboo Health is seeking a Director of Product Management to lead the AI product strategy and roadmap for our Bridge solutions while managing a Product Manager and Product Owner responsible for delivering our AI capabilities. This team owns the AI-driven patient engagement experience following hospital discharge and other referral patterns—including outreach, intake, automated text messaging, operational and outcomes metrics, provider scheduling, and ongoing optimization of the AI agent experience.

You will own the AI-driven portion of the patient journey end to end, partnering closely with engineering, clinical, and operations teams, and with the counterpart team that owns our human-in-the-loop platform for the moments where a patient needs a Care Navigator. This is a high-visibility role at the center of one of our fastest-growing solutions.

What You’ll Do:

• Own the product strategy and roadmap for the agentic AI experience within our Bridge solutions.
• Drive continuous improvement of AI agent performance, including conversation quality, task completion rates, and escalation accuracy to human-in-the-loop workflows.
• Expand AI capabilities across patient and practice outreach, multilingual support, text messaging, and scheduling.
• Partner with engineering, data science, and clinical stakeholders to translate patient and provider needs into clear, well-scoped product requirements.
• Define and track success metrics for the automated portions of the patient journey, using data to prioritize the roadmap.
• Collaborate with the BIH human-in-the-loop product team to ensure a seamless handoff between AI-led and human-led workflows.
• Lead, coach, and develop a Product Manager and Product Owner, fostering strong product management practices and setting a high bar for prioritization, roadmap execution, PRD quality, and user story/epic definition.
• Partner with sales, implementation, and client success teams to support new client rollouts and ongoing deployments.

What Success Looks Like…

In 3 months…

• Develop deep fluency in the Bridge AI product — the agent experience, current roadmap, key metrics, and how patients and practices move through the journey.
• Build strong working relationships across the AI team, the BIH human-in-the-loop team, engineering, clinical, and customer-facing teams.
• Get up to speed on active client implementations and identify any near-term risks or gaps in the current roadmap.

In 6 months…

• Establish an organized, prioritized product roadmap for the AI team, with clear PRDs, user stories, and epics.
• Put in place consistent product processes — prioritization framework, roadmap cadence, and requirements documentation — across the team.
• Demonstrate measurable improvement in at least one AI agent performance metric (e.g., task completion rate, escalation accuracy).

In 12 months…

• Own a mature, scaling product area with measurable business outcomes across a growing client base.
• Expand AI capabilities into new areas of the patient journey.
• Be recognized as a go-to product leader for Bridge's AI capabilities, internally and with clients.

What You Need:

• 10+ years of experience in product management, including 5+ in healthcare, with a focus on strategic product development and innovation.
• Track record of owning a product area end to end — strategy, roadmap, execution, and measurable outcomes.
• Strong ability to translate ambiguous problems into clear prioritization, PRDs, and user stories.