Jobs and Careers
CA
Patient Access Care Coordinator
Care Options for KidsUnited Statesfull_timeVerifiedPosted 28 Apr 2026
💰 $48,000/yr($44,000/yr – $48,000/yr)
About the role
Care Options for Kids connects leading pediatric specialists with families to provide best-in-class pediatric therapy, nursing, and school-based services. We seamlessly integrate into children’s lives by bringing individualized care to children where they live, work, and play.
Our pediatric specialists are committed to providing high-quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance.
The Patient Access Care Coordinator is responsible for delivering exceptional customer service while supporting the core values of Care Options for Kids (COFK). This role involves entering various types of referrals into the Electronic Medical Record (EMR) system, completing Medicaid insurance verifications, maintaining and processing medical records, and coordinating services by contacting physician offices, requesting documentation, and managing incoming faxes. The coordinator must demonstrate proficiency in using the EMR system and multiple technological platforms to ensure the delivery of high-quality care. This position requires strong collaboration with the Revenue Cycle Management team, clinical staff, Business Operations, and parents or guardians to ensure all records are accurate and complete. In addition to providing outstanding internal and external customer service, the coordinator supports peers and contributes to process improvement and the continuous enhancement of Patient Access functions. Success in this role requires excellent multitasking abilities, strong communication and teamwork skills, and a commitment to operational excellence in a fast-paced environment.
Key Responsibilities:
Qualifications:
What We Offer:
Our pediatric specialists are committed to providing high-quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance.
The Patient Access Care Coordinator is responsible for delivering exceptional customer service while supporting the core values of Care Options for Kids (COFK). This role involves entering various types of referrals into the Electronic Medical Record (EMR) system, completing Medicaid insurance verifications, maintaining and processing medical records, and coordinating services by contacting physician offices, requesting documentation, and managing incoming faxes. The coordinator must demonstrate proficiency in using the EMR system and multiple technological platforms to ensure the delivery of high-quality care. This position requires strong collaboration with the Revenue Cycle Management team, clinical staff, Business Operations, and parents or guardians to ensure all records are accurate and complete. In addition to providing outstanding internal and external customer service, the coordinator supports peers and contributes to process improvement and the continuous enhancement of Patient Access functions. Success in this role requires excellent multitasking abilities, strong communication and teamwork skills, and a commitment to operational excellence in a fast-paced environment.
Key Responsibilities:
- The ability to think critically and make educated and thoughtful decisions with minimal supervision.
- Ability to transform big-picture concepts into concrete operational actions to improve the patient experience, quality of care, and the referral/staffing process.
- Ability to effectively present information to clients, employees, families, and referral partners.
- Ability to identify and work through complex problems.
- The ability to communicate well with clients, family members, and coworkers.
- Ability to establish and maintain effective working relationships with fellow employees, the public, and supervisors.
- Ability to successfully function in a fast-paced, service-oriented environment.
- Strong communication, customer service and emotional intelligence
- Adaptable to continual change and improvement
- Ability to gather objective information, define problems, understand facts relative to priorities, and determine viable solutions – critical thinking and problem-solving skills
- Involves appropriate individuals at appropriate times, and escalates issues as needed
- Acts with professionalism and dedicated work ethic
- Attention to detail, accuracy, and effective organizational skills
- Understands therapy notes, physician’s orders and components of a patient’s home healthcare medical record
- Ability to work with spreadsheet filters, formulas, sorting, uniform data entry, and other related spreadsheet (Google Sheets and Excel) skills
- Ability to meet performance and productivity standards as defined for Business Operations
Qualifications:
- High school diploma required, bachelor’s degree or technical school preferred
- Experience in healthcare, preferably with patient access and EMR work experience
- Two years of healthcare experience preferred; one year required
- Demonstrated computer proficiency including but not limited to spreadsheets and email
What We Offer:
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
- Comprehensi
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