Manager, SRE Team for NG911 Systems

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Emergency Call Management organization consists of Emergency Call Handling and Emergency Call Routing teams. Production systems running our products from both teams are public cloud-based solutions requiring 99.999% or greater availability.

The Emergency Call Handling team is responsible for SaaS solutions that provide telecommunicators and supervisors intelligence, flexibility and mobility to help save lives. Trusted by thousands, answering over 65% of all 9-1-1 calls in the US, our call handling software offers PSAPs proven technology that increases productivity and continually strengthens how our customers coordinate response, and exchange life-saving information.

Job Description

Position Overview: We are seeking a highly skilled and experienced Engineering Manager to lead our Site Reliability Engineering (SRE) team, overseeing NG911 call routing and handling systems hosted in public and multi-cloud environments (AWS and Azure). This role is critical in ensuring these life-critical systems achieve and maintain the target of 99.999% availability.

Key Responsibilities:

Team Leadership and Development:

• Build, mentor, and lead a high-performing our global  SRE team, fostering a culture of reliability, accountability, and innovation.

• Define team goals, prioritize tasks, and ensure alignment with organizational objectives.

• Provide career development opportunities and regular performance feedback to team members.

Operational Excellence:

• Oversee the design, implementation, and maintenance of high-availability (HA) architectures.

• Ensure robust incident response practices are in place, including comprehensive playbooks and on-call readiness.

• Drive automation initiatives to improve system resilience and reduce manual intervention.

Proactive Investments:

• Lead the team in developing automated health issue detection, self-healing mechanisms, and predictive monitoring tools.

• Partner with engineering teams to integrate reliability features into system design and development processes.

• Promote a proactive approach to identifying and mitigating risks to system availability.

Collaboration and Communication:

• Act as a liaison between the SRE team and other stakeholders, including engineering, product management, and executive leadership.

• Ensure incident learnings are effectively communicated and addressed in collaboration with development teams.

• Provide regular updates on system performance, incident trends, and team achievements.

Continuous Improvement:

• Own and track key metrics, such as Mean Time to Detection (MTTD), Mean Time to Recovery (MTTR), and system uptime.

• Champion a feedback-driven approach to improve reliability and operational processes.

• Stay informed on emerging technologies and best practices to ensure the SRE team remains at the forefront of the industry.

Qualifications:

• Experience:

  • Proven track record in managing or leading SRE, DevOps, or cloud infrastructure teams in complex environments.

  • Deep expertise in public cloud platforms (AWS and Azure) and multi-cloud architectures.

  • Experience in designing, analyzing, and troubleshooting large-scale distributed systems.

  • Experience in building and maintaining highly available systems targeting 99.999% uptime.

  • Prior experience with mission critical systems, ideally in emergency call management (NG911) or other public safety solutions

  • Experience in cooperation with geographica